FSNews-Masthd
June 5, 2014
AERO PROGRAMS NEWS 

 

The result of FSANA AeroPrograms -
Just one of many examples

by Greg Hayes, FSANA chairman

 Dan just after he passed his checkride!

It seems the measure of any program is based upon the success of its participants. And it seems to have been only yesterday that a young man and his parents sat down with me in order to discuss their child's future in aviation. They entered him in our AeroCamp program where he thrived and continued to move forward towards his goal of making aviation his career. After completing our AeroCamp classes this student continued at North Coast Flight School (NCFS) and earned his private pilots cert. Upon completion of his high school studies this young man moved on to attend Embry Riddle in Daytona Beach. The rest as they say is history. 

It is with great pride that I can announce that Dan Fisher, who just passed his CFI checkride, will be the newest instructor to join North Coast Flight School's instructor team!

NCFS is proud of Dan's accomplishments and look forward to his joining our instructor team. Dan is one of the first people from the national AeroCamp program to achieve this level of certification and the living embodiment of just what hard work and dedication can do for you, and what a good start in a program such as the AeroCamp can make.

On a personal note: "I can't be more proud of Dan. He is the type of individual that NCFS and our AeroCamp program strive to achieve. He is a very driven individual and would make any student happy to have the opportunity to work with him."

A few words from Dan: "I was born and raised in Erie, PA, and I started my flying life at North Coast Flight School where I earned my Private Pilot license during my senior year in high school. Currently, I am a 4th-year student at Embry-Riddle Aeronautical University in Daytona Beach, FL. I'm earning my Bachelor of Science Degree in Aeronautical Science. I have been on the Dean's List every semester and have taken some unique courses as a student at Embry-Riddle. Besides flying, I also enjoy traveling, the outdoors, and Disney. I look forward to my new ability to train pilots who want to fly for leisure or train pilots for a professional flying career."
FLIGHT SCHOOL TOOLS 

 

Sooner, or later: Why ADS-B makes sense for flight schools, now
article contributed by FreeFlightSystems 
 

 

"Mandatory Equipage."

To anybody dealing with the challenges of running a flight school, those words are like a porcupine in a nudist colony -- you just want to maintain a safe distance. The Jan. 1, 2020, deadline for installing ADS-B seems far off and many of us as aircraft owners -- especially owners of training fleets -- think we can "deal with it later."

The problem with "later" -- aside from the risk of ending up on an installation waiting list near the deadline -- is that we're missing out on the immediate benefits and long-term value of installing ADS-B "sooner." It's surprisingly affordable and there's a return on the investment. Here's why:

1) Straightforward, low-cost installation: Most aircraft can keep their existing Mode A/C transponders. You only need a lightweight, remotely installed ADS-B certified WAAS GPS and an ADS-B transceiver. For example, FreeFlight Systems has a promotion until the end of 2014 for an integrated WAAS GPS and transceiver for $3,995. That includes a $350 WiFi option at no additional charge. A new Mode S transponder alone would cost at least that much.

2) Weather and Traffic Now: The transceiver satisfies ADS-B Out requirements and gives you TIS-B traffic and subscription-free FIS-B graphical weather. Weather and traffic can be displayed over WiFi on iPads which have become the GA device of choice. You can also show traffic on GNS 400/500 series units.

3) Apps: Think of the ADS-B infrastructure as a 4G data network and ADS-B equipped aircraft as smartphones. Weather and traffic are the first free apps. Other apps can use the real-time precision of ADS-B to let you see where your aircraft are, ensure that students are where they are authorized to be and enable post-flight analysis. That can also help with managing liability if your aircraft is involved in an incident.

4) Competitive Advantage: Your training fleet becomes state-of-the-art, training both new and existing pilots for the NextGen airspace transformation. That's not just marketing, it's true.

ADS-B is more than just an equipment mandate. It is a great opportunity for everyone in flight training to embrace the essential role they have always played in maintaining U.S. leadership in GA and in creating the future of aviation.
FSANA OUTREACH

 

FSANA works to promote
AeroCamps to broader audience

 

In an effort to help spread information about the work and efforts of FSANA members, FSANA is reaching beyond just our internal audience. This week FSANA launched a press release via PRWeb that was delivered to over 10,000 unique media contacts. The release featured the 2014 AeroCamp season, highlighting its benefits to youth involvement and education in aviation. To view the Press Release that was sent click here (PDF)
 
Additionally, the next issue of 
Flying Magazine will feature the graphic to the right as a part of our efforts to spread information not only about AeroCamps, but also to raise awareness of the efforts of member companies and the companies that support FSANA.

It is important to FSANA's mission to expand efforts to spread aviation awareness beyond just our internal aviation industry. We all know that we can't grow our industry by just talking to ourselves. FSANA is committed to get marketing efforts to places that will reach new potential participants in the aviation community.

Think about ways you can help us spread information about the importance of aviation beyond just the aero sector community.  
Phoenix Aviation ad
MARKETING MATTERS 

 

Phones still the best route 
to customer satisfaction

by Al Urbanski, senior editor Direct Marketing News 

Copyright Direct Marketing News; reprinted with permission
 

Nearly nine out of ten customers say the phone's the only way to resolve issues. Maybe that's because just half of 50 leading brands in a new study offered an email option.

Most times, it's best to just talk it out.

 

Even though today's digitally connected consumers say they'd rather not talk face to
face with brands, the phone remains the best way to resolve their issues and keep them
in the fold. Digital and social channels don't even come close, according to a study of the customers of 50 companies including Apple, Blue Shield, Citigroup, Procter & Gamble,
United Airlines, and Walmart.

 

On behalf of CXAct, a customer experience company, Social Lens Research recently asked customers to provide details on levels of service and satisfaction they received regarding billing questions, product issues, and general inquiries. Some 86% said their issues were resolved satisfactorily by talking to an agent over the phone, while only 44% said email worked, and just 27% found an answer via Facebook. The most successful digital means
of resolution was Web chat at 70%.

 

Considering that retaining current customers is cheaper than capturing new ones, these numbers loom large for direct marketers. Ninety-four percent of customers said that a positive contact experience would make them likely to re-purchase, compared to only
6% of those with negative experiences.

 

The study also revealed that brands are having as tough a time achieving multichannel integration with their CX programs as they are with their marketing campaigns.
Top performers in phone service, on average, received low scores for satisfaction on
chat (40%), email (22%), and Facebook (17%). Only 20 of the 50 brands tested offered
a chat option and, remarkably, only half attempted to answer customer concerns via email.

 

"Consistency is markedly absent in both variety of offerings and the quality of those channels," says CXAct CEO Crystal Collier. "It's also clear that exceptional customer service via phone does not translate to digital channels. With more consumers turning
to digital for customer service, especially young consumers, brands need to take
steps now to offer higher quality service via digital."

 

Problems for most brands begin at home-on their website's homepage, to be specific.
Only 52% of those surveyed said customer care information was easy to find on company websites, and only 24% found the information useful.

 

CXAct polled customers of the leading brands in nine verticals in arriving at its results: Airlines, automotive, cable/internet, consumer electronics, consumer packaged goods, financial institutions, insurance, retail, and supermarkets.

 

To read the article where it originally appeared, click here

ALERTS  

 

TFR Alert: California, June 13-16

 

There will be multiple VIP Temporary Flight Restrictions (TFR)
in California, including Los Angeles, San Diego and Palm Springs.


NOTAMs may include instructions for gateway screening operations.


Click the graphic to the right to expand and learn more.

AERO PROGRAMS NEWS 

 

AeroCamper from North Coast 
Flight School a Girls With Wings 2014 scholarship winner 

 

The following is Rachel's essay from her application for the Girls With Wings 2014 Advanced Training Scholarship. As an awardee of this scholarship, she has agreed to send us updates on her flight training, which will be posted here as they are received. Rachel had attended AeroCamp at North Coast Flight School in Erie, Pennsylvania.

At three years old, I told my parents I wanted to be a pilot. We don't have any pilots in our family and I had never been in an airplane. My family has no idea where this thought came from, when most other girls my age wanted to be ballerinas (I was in dance lessons at the time, too), or princesses. I'm positive they laughed and said "You can do whatever you want to do," because they continue to tell me that to this day.

At fifteen, I joined an aviation summer camp for kids [AeroCamp], and of course, I was the only girl. The instructor sat back and said, "You can take off now." I was terrified. I had never even been in a small airplane, let alone flown it! After that first takeoff, feeling the rush of power involved, controlling the plane in the air, I was hooked. We landed and I said, "Mom and Dad, I'm going to school to be a pilot."

And now I am. I am a pilot. Really and truly. I feel it with all of my heart. I earned my Certified Flight Instructors license this summer and have been teaching at school since. Girls with Wings is an amazing organization encouraging girls to take flight. At Purdue University, I am one out of five girls, in a class of 160. It saddens me that women of my generation are still not seeing the absolute joy of flying. If sharing my experiences and passion for aviation can help one girl believe in herself and take the chance, then I will be overjoyed. I know this is what I'm supposed to do with my life, why not help other brave women find their passion too?

At Purdue, I am involved with the Women's Air Race Classic. I noticed that a few GWW members are participating this year and I am so excited for them. I was the co-pilot last year for Purdue's Race Team and this year I am the Captain. The Air Race was one of the best experiences of my life. Meeting all of those wonderful women role models was the highlight of my experience. The race course itself was amazing, but the connections and friendships I made are the real reasons I can't wait to go back.

I have an internship with Boeing this summer in North Charleston, South Carolina. I am beyond excited because I get to see another facet of aviation. There is nothing better than being able to talk about airplanes with people who understand the feeling of flight. While I am there, I hope to get my CFII at CRAFT Flight School. They are located right next to the Boeing plant, which is absolutely perfect. I can work on my CFII on the weekends, or after work.

Going to school at Purdue is extremely expensive. I pay $40,000 a year for out-of-state tuition, plus flight fees, which range from $20,000 a year to $5,000 a year, and housing. All in all, I'm in a lot of debt and don't have enough money for extra licenses/ratings. I know, however, that having a CFII rating will help me shine against other applicants for CFI positions and airline jobs. It shows I'm willing to go the extra mile. With the new 1500-hour rule to get a job as a first officer, I know I'm going to need a lot more hours. If having a CFII helps me get a job as a flight instructor after school, then it is well worth it.

I have already completed the FAA Written portion of the rating, I teach students working on their Instrument Rating in the Cirrus SR20 AATDs at school, and I am taking a simulator course in our Phenom 100 Level D simulator. I am very used to instrument flying and believe I could pass a check ride with a short amount of training; I just need a little help getting there.

Being the only woman in most of my classes freshman year was a little intimidating. But not anymore. I am confident in my abilities and ready to take on the world. With GWW help, I can become an even better pilot and a better instructor for all of my students. I know I can be a good role model, because I have so many women to look up to. I would love to be that person for another girl, trying to find her place in the sky, too.

The Girls With Wings 2014 Scholarship Program includes the Advanced Training Scholarship, to help defray the cost of flight training lessons in pursuit of an Advanced Rating or Certificate such as instrument rating, commercial pilot certificate, flight instructor certificate, instrument flight instructor certificate, multi-engine rating or multi-engine flight instructor certificate. This new scholarship award is in the amount of $1,000, funded by the generous donations from supporters of Girls With Wings, a 501(c)3 nonprofit organization.
LEGAL MATTERS 
 
FAA enforcement actions:  
Part II - Initiation of Legal Actions - Section 1
by Jason T. Lorenzon, esq. CFI, CFII, MEI
 
Last month I gave a brief overview of an initial investigation which can lead to an administrative action or a legal action. After an initial investigation, if the FAA determines that the facts warrant probable cause, then the violation may result in a legal action. The article gives a brief description of the initiation of a FAA legal action.

As pilots we are bound by the Federal Aviation Regulations. as mentioned last month, those can be found in the Code of Federal Regulations in Chapter 14. Most of know parts 61, 91, 135, 121, etc. etc. However, what happens if we break the regulations and an initial investigation reveals that probable cause is warranted to start a legal action. The other actions are administrative actions which I will discuss in the future. However, if a local FSDO office determines legal action is necessary, then the file is forwarded to the office of Chief Counsel at FAA to determine which action is appropriate based upon the facts. If a legal action is initiated, then the airman will receive notice normally by certified mail.

The first task for an airman is to consult with an attorney experienced in aviation law if the FAA initiates legal action. Once the certified receipt is signed by the airman, the clock starts ticking and certain legal tasks must be done in a timely fashion. If not, an airman could face a penalty based upon not following the proper legal procedure. This may foreclose an airman from presenting his or her case and defending his or her license.

If the matter is initiated into a legal action, five possibilities exist. The first is an emergency order. The Second is a notice of proposed certificate action. The Third is Notice of Proposed Assessment. Fourth is Notice of Proposed Civil Penalty and fifth is a Civil Penalty letter. It is at this point that an experienced aviation attorney will need to assist an airman facing a legal action. Next month, I will discuss Emergency Orders.
 
Jason Lorenzon holds the FAA Commercial License , Multi-Engine Instrument CFI, CFII, MEI Ratings. He is an attorney licensed to practice in Ohio and Florida. He is currently managing partner of DeCola & Lorenzon LCC, Attorneys at Law and has offices in Cleveland and Akron, Ohio, and Orlando, Florida. He focuses his practice on immigration and aviation law. He can be reached at lorenzonlaw@gmail.com.
FEEDBACK
We want to know what you think might be ways FSANA and its members can help grow the population in order to help these and other segments of the GA industtry.
 
We will share comments received in an upcoming edition of Flight School News eMonthly. Send your thoughts to info@fsana.com  
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in this publication

TRAINING NEWS LINKS

FlightSafety and Gulfstream Field 

New Science-based Pilot Training 

 

Etihad acquires flight school to launch new training subsidiary 

 

Do flying clubs
make flight training more affordable?

 

Cessna, Beechcraft Show Unified Front
at EBACE

 

AOPA Foundation Offers Flight Training Scholarships

 

OPINION: Is the industry facing a
pilot shortage?

 

Analyst: Textron Aviation well positioned, but
could trim
product line

 

RAA's Foose Warns
of More Pilot Supply Pain for Regionals

 

Huerta Stands
Firm On First
Officer Qualifications

 

Zulu Flight Training and Continenta Motors Plan Learn to Fly Day

 

Raleigh-based
flight school
spreads its wings

 

Piper Mirage Named "Best of the Best Personal Aircraft"
by Robb Report

Inviting the Best
Aircraft Operators
in the Business to
Join Our Network.
UPCOMING EVENTS
2014 Flight Training
Advocacy Day in Washington, D.C.
More information to be announced.
U.S. HOUSE AND SENATE

Find Your U.S. Congressman  

 

Find Your U.S. Senator 

 

U.S. House Aviation Subcommittee 

 

U.S. Senate Aviation Subcommittee 

 

US Senate Education Committee 

 

US House Committee on Education and the Workforce 

Click on images to download sample Aero program brochures
AeroCamp brochure
AeroParty brochure
AeroSolo brochure

FSANA Supporting Partners

V I S I O N A R Y   P A R T N E R S
L E A D E R   P A R T N E R S
AirSpruce

PilotShop.com













The above organizations are annual supporters of the FSANA mission and work of the association and its members.

Established in 2009, the Flight School Association of North America (FSANA) is the first and only association of its kind dedicated solely to the flight training industry. FSANA represents flight schools, firms that provide products and services to the flight training or aviation industry, and other supporting partners.

FSANA MISSION: The Mission of the Flight School Association is to work in alliance with the aviation and aerospace industry; to serve and foster the flight training industry; to provide programs and services that will enhance the ability of flight schools to serve their customers and communities; and to promote best business practices which will help flight schools and their industry thrive and increase the pilot population.
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