Quality in Global Health Supply Chains 
On World Quality Day, the Partnership for Supply Chain Management reflects on our quality achievements, and celebrates the supply chain-, and quality professionals (including our inhouse IRCA certified auditors) who drive and improve customer value within our organization. 

Looking back, 2020 has been another defining year for PFSCM in terms of quality. Despite immense challenges caused by COVID-19, we  maintained service performance, secured new business and successfully renewed our ISO 9001:2015 certification

Our ISO 9001:2015 certified Quality Management System assisted us in overcoming procurement and distribution challenges caused by COVID-19; and we are extremely proud to have passed another triennial audit to maintain our certification. 

Further, PFSCM was contracted to procure and distribute COVID-19 diagnostics for a major global donor. Our Product Quality Policies played a key role in enabling us to navigate the new COVID-19 diagnostics suppliers, and products on the market.

Meanwhile, PFSCM's Quality Assurance unit has continued its unique supplier prequalification program to expand our pool of local suppliers. The aim of the program is to develop sources of supply closer to demand to reduce supply chain costs, and minimize the environmental impact associated with global logistics. 

Read more about quality activities and achievements below.
Customer satisfaction and continual improvement through certified QMS

PFSCM is pleased to announce that its Quality Management System was recertified to ISO 9001:2015 in August 2020. Our QMS received its initial ISO 9001:2008 certification in 2014, and the organization advanced to the latest ISO 9001:2015 standard in 2017.
Sourcing closer to demand: PFSCM continues to expand in-country supplier base adapting to new COVID-19 audit environment

PFSCM is currently undertaking another round of prequalification audits and re-audits of pharmaceutical and 
non-pharmaceutical health product distributors and wholesalers in sub-Saharan Africa.
10 Facts about quality at PFSCM

Did you know PFSCM employs IRCA certified auditors? 

And that we participated in the working group that collaborated with the committee to review and develop the World Health Organization's "A Model Quality Assurance System for Procurement Agencies" (MQAS).
PFSCM is celebrating World Quality Day with a training and awareness workshop in which our various units share insights into creating customer value through quality.