#50 - Week ending October 22^nd, 2021

Welcome to this weeks 'Take 5', your 5 minute weekly roundup of what's been affecting users this week. If you need clarification on any points or have questions drop an email to support@optinetuk.com or raise a ticket in the portal.

** 'Take 5' takes a break next week and will return on Friday 5th November **

Support Portal

You can raise support tickets and search the extensive knowledgebase for help when you access the FLEX support portal.

Click the button below to visit now!

Visit Support Portal

FLEX Update

FLEX 1.5.6.x is released on Monday to the Early Access Group.

A general release to all users will follow in November, exact date of release to be confirmed.

The release notes are now finished and can be viewed using the button below.

View Release Notes

OPS - FLEX Integrated Direct Debit Service

Optical Payment Services (OPS), powered by Bottomline Payment Services, is an electronic direct debit collection service that integrates with the FLEX patient record.

What are the benefits of using OPS in FLEX:

Eradicates re-keying of patient data
Real time validation of bank details
Automatic reconciliation of payments

OPS is available to all Optinet users, whether you have your own Service User Number or not.

Switching Direct Debit providers is easy, Bottomline provide a free bulk transfer service that will upload all of your payer details!

Vision Now Magazine

Vision Now is the monthly magazine for members of the National Eyecare Group (NEG).

They have kindly produced a digital issue that we can share with you.

Check out the latest issue for:

News
Developing Thoughts on practice matters
Contact Lens Section
Regular features on independent sector issues
Fashion and style features
Marketing and finance articles
Preferred Supplier Directory

View Vision Now

FLEX Feature Spotlight

Online Appointment Booking

Did you know that FLEX has an online booking system?

You stay in control of the times that are available
Always open 24/7
Integrates with FLEX
Upload time slots
Retrieve bookings into FLEX
Only £10+VAT per month and no contract

To learn more about 'FLEX Online Booking' contact the helpdesk or raise a support ticket here.

Try It Now

Meet the Team - David Postlethwaite

Software Support Analyst

This week, it's the turn of one of our software support analysts, 'David Postlethwaite', to tell us about himself....

"I joined Optinet in February 2020 as a Software Support Analyst. Prior to joining Optinet I supported the users of the PCS Cheltenham PMS for many years, until it was acquired by Optinet. It was an interesting time, a new job, and then a National Lockdown a month later!

I have been helping install and train Optinet Flex Users with eGOS since joining, along with support of existing PCS customers

Outside of work I walk, and follow sport.

Interesting Fact(s) – I am ambidextrous."

Latest Patches - v1.5.5.x

HPP indicates high priority patches that are downloaded and installed automatically
MTS indicates patches that have been deployed to the 'Hosted FLEX' servers

*** If you would like any other patches applied, please raise a support ticket ***

#068: Ordering
Resolves an issue with an error message that can appear when creating custom orders.

#069: Sage Export
A new option has been added to allow 'Schemes Payment Data' to be appended to the Sage export.

How are we doing?

We want to hear from you!

Send us your ideas for enhancements to FLEX, service improvements and general feedback - click the link below...

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