#103 - Week ending May 12^th, 2023

Welcome to this weeks 'Take 5', your 5 minute Optinet roundup. If you need clarification on any points or have questions drop us an email or create a support ticket.

You can create, view & respond to tickets using the links in the navigation bar above.

If you have any ideas you would like included in a future T5 then drop us an email at support@optinetuk.com

COMMUNICATION from PCSE

Received 09/05/23 16:27

We had a further communication on Tuesday from PCSE England informing us that :

"The technical issue, impacting the performance of eGOS and PCSE Online, is ongoing."

The full communication can be read by clicking the button below

Read PCSE Communication

If you are having issues with any claims, contact the team who will be happy to help.

The following knowledgebase links have been hand-picked in response to support calls we received this week:

Updating Stock Items

You can update the details of a stock item (description, cost price, retail price, colour etc.) within the stock screen.

The following knowledgebase article explains how:

>> How to update a stock item <<

Building The Diary

The article below explains how you can change aspects of your diary and how to build your diary ahead to accept bookings - there is also a useful video tutorial.

>> How to Build My Diary <<

support@optinetuk.com to open a ticket automatically

training@optinetuk.com to book staff training

installs@optinetuk.com for install questions

sales@optinetuk.com to book a FLEX demonstration

SUPPORT HOURS

A reminder of our support hours:

Monday to Friday: 08:45 - 17:30
Saturday : 09:00 - 12:00
Sundays / Bank Holidays : Closed

Tel: 0800 310 2400 / Email: support@optinetuk.com / Online: help.optinetuk.net

May Edition

Vision Now Magazine from NEG

The latest digital edition of 'Vision Now' is available on the National Eyecare Group Website or by clicking the link below.

Catch up on all the latest news in our industry and features like:

EDOF: Any age | any stage
Practice Sales: How to back the right horse
WCSM: Where past meets present

Read Now

Latest Patches: v1.5.7.29 /30

HPP indicates high priority patches that are downloaded and installed automatically

MTS indicates patches that have been deployed to the 'Hosted FLEX' servers

REQ indicates a patch that will be loaded on request or when an issue is highlighted

*** If you would like any other patches applied, please raise a support ticket ***

#084: Lens Catalogues
Updates the download URL for Hawkstone lens catalogues for Hoya, Jai Kudo & WLC

#085: Examinations / PCSE Claim Rescue
Resolves a bug where the wrong occupation could be saved if multiple examination windows were open.
Update to include the latest PCSE claim rescue changes.

#086: Patient Record
Resolves an issue updating addresses in the family window that can occur in rare circumstances.