When you are trying to print something from your computer and the printer doesn’t respond or the pages come out half-printed or blank, read these troubleshooting tips to help you figure out what the problem could be and how to fix it.
This month's most common scams that you need to be aware of - take the quiz
Scammers are becoming increasingly clever. Every month we hear from clients who have been scammed by letting someone take control of their computer and coerce them into paying for support for non-existent computer or account-related problems. With a little bit of knowledge of how these scams work, you won't become a victim yourself.
Read on about some of the most common scams we've encountered recently:
A pop-up, email or phone call from a well-known company such as Windows/Microsoft, Apple, Amazon or Netflix notifies you that you just made a large purchase or there's a problem with your device or account. You're told to call, click a link or talk to a fraud representative to confirm the purchase or account information.
WHAT YOU SHOULD DO:Ignore the pop-up, email or call. Log into your account normally (not via a link in the email) and check for any unrecognized activity. Most likely there is no problem at all. If you receive an unexpected phone call, don't answer - or hang up. Unfortunately you can't trust unknown or unsolicited callers to be who they say they are.
If you're still in doubt call the company using the phone number listed on their official website, or printed on a card you have from the company. Alternatively, call a trusted tech-savvy friend, family member or computer technician.
Get regular computing device maintenance and priority support
It's time to be proactive about maintaining your computing devices - rather than calling after problems get out-of-control. With reports of websites and databases getting hacked occurring on a daily basis, and the increasing chance of your personal information being compromised, it’s more important than ever to keep your computing devices secure, up-to-date and maintained.
Thanks to the peace-of-mind that our Computer Maintenance Plan provides, lots of our clients don't have to worry about the seemingly constant barrage of updates, security patches and computer hackers. They also get priority callbacks and messaging replies.
With our Computer Maintenance Plan we will maintain, update and check the security on your computer - and other devices (when performed on-site) - on a convenient regularly scheduled basis.