Zakiya Black -
Customer Service Manager, WICT GO Vice President
Describe your role & what you love about it.
I am a Customer Service Manager for Billing, where I strive to set the tone for a customer-focused, supportive, thriving and thoughtful environment.
I love the fast paced environment, it’s always a whirlwind of activity every day which keeps me on my toes. I also have the ability to make an impact early on with so many careers by developing plans and helping them realize their potential.
How many other women inspired you or helped shape your career?
I have been very fortunate in my career to have worked for and with some very remarkable women leaders. It is true that if you see someone like you, doing it then you believe that you can do it too.
Two other young women that inspire me daily are my daughters. I am inspired by the voice and opinion they have and are not afraid to use it. It took me years to find my voice and they were born with there’s. They speak up for their self and others even when no one else will.
What is something that most people don’t know about you?
I completed a half marathon last year and I am training for a full marathon in April 2020.
Why do you think WICT is important?
I think WICT is important because of the direct impact it has to inspire and develop women leaders. Members get to meet, network and learn from women leaders whom they may not have known, had it not been for WICT.
What do you hope to see the WICT GO chapter accomplish this year?
I hope that WICT GO recruits more members, from a various locations, who are excited to connect and grow. One of my personal goals, is to have WICT introduced to new hires during their onboarding process.