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We are excited to announce that we have implemented Zendesk, a new customer service platform, at the Long Beach Housing Authority. This change aims to improve our communication and service efficiency.
Initially, Zendesk will focus on improving our Housing Provider customer service. This means your inquiries and processes will be handled more efficiently. Zendesk provides a centralized method for you to contact us, making communication simpler and more effective.
You will also have access to a new Knowledge Center, which includes a self-service portal with FAQs, articles, and guides to help with common questions. The chat feature will allow you to have real-time conversations with our support team for quick assistance. Additionally, our ticketing system will track all interactions, ensuring your inquiries are addressed promptly and effectively.
We appreciate your continued partnership and are confident this will enhance our service to you.
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