How To Stop a Fight Before It Starts
Lessons in defusing conflict from a city bus driver and a crisis intervention trainer.
REALTORS® clients are stressed and anxious these days. Slate’s “How To...” podcast discusses ways to diffuse situations and lower the temperature. We’ve all heard stories of bad behavior in restaurants, airports, hospitals, school board meetings, etc. Listen to a couple of experts suggest how to defuse ugly confrontations and offer a bevy of surprising tips to keep yourself safe while calming down those around you.