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The transition out of foster care comes with a great deal of uncertainty. We pride ourselves on providing the best experience we can to everyone we work with. Here are some key pillars of the Hearts to Homes difference:
Speed: We fulfill all orders quickly and efficiently, usually within 24 hours of receiving them, and items are usually in hand 14 days later.
Choice: We allow each individual to select what they need. Up to 90 items are available, including furniture. Their apartment can look exactly as they would like, and the choice is completely theirs.
Personalization: We allow each individual to tell us their favorite color or choice of pattern. Colors, finishes, and styles are all matched to the preference of the person choosing them.
Quality: We provide only new items. Gently used is great in many situations, but we believe that these young adults should be treated as if we were throwing a housewarming for a friend. For such a big life transition, new items add an extra feeling of ownership and dignity.
Communication: We listen and respond. Asking each young person for feedback on our process has led us to add many items to our Wish List. Over the years, 20+ items have been added. In addition, our Building Bright Beginnings program was a direct response to requests that we received from the young parents whose homes we were furnishing.
Collaboration: Items are delivered by someone they know and trust. This is a very emotional time and might not be the right time for a well-meaning volunteer to tell someone where they should put their cutlery and dishes when - for the first time - they have complete control over where their items will go in their new home. At the request of our agency partners, Hearts to Homes volunteers stay behind the scenes, not in front.
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