If I am not in Gold Canyon, do I contact the office to get my RFID tags?
No. With over 1000 vehicles to go, we cannot accommodate walk-in traffic at this time. We have additional distribution dates scheduled and your existing decal will continue to be recognized for access until we exceed 90% distribution. At that point, we will switch to full automation of the right lane and be able to accommodate the remaining access needs. When this change is imminent, it will be communicated through email blasts and at the gate.
We appreciate your cooperation as we work hard to balance the day-to-day operational needs of the Association against this large project with a small team of three.
You will want to mark your calendar for a future distribution date. These dates can be found on the website HERE or below:
- December 18
- January 14 - 16
If I have two vehicles, do I need to drive both vehicles down to get the RFID tags?
Yes, but the second tag will be quicker as we have confirmed the contact info, name, and address.
If I want more than two tags, are they available for purchase?
- Staff can issue a maximum of four RFID tags per property address.
- However, tags are intended for the vehicles of owners only, not extended family and friends.
- Additional tags are $20 each and can be paid by Card or Tap to Pay.
Is there anything I need to know about how I utilize the right lane?
Yes, concurrent with this distribution, the gate team will be instructed to NOT flip the switch when a car is approaching.
- Gate staff will wait for the system to lift the barrier arm. If it does not, they will look for one of the old decals before manually triggering the barrier arm.
- The barrier arm will lift for one vehicle at a time, and lower after that vehicle enters.
- The next vehicle will then approach and proceed once the barrier arm lifts for its entry.
Why do I need to be utilizing the GateAccess App to get my RFID tags?
- The tags are associated and programmed to your Gate Access account.
- Your vehicle information will become visible in the app once we distribute the tags, so you will know how many active devices you have and for which vehicles.
Why does staff have to install the devices?
- The changes in gate access have been made deliberately to increase the security and efficiency of the community.
- By having staff install the devices we ensure they are placed correctly and avoid costly replacements due to misapplication.
- Ensures RFID tags, and fast access into the community, are being appropriately distributed to owners within the community.
I used to pick up my decals at the Golf Club. Is that still an option?
- No, the Owner's Association office is the only place to attain your RFID tags.
If I don't want the devices, can I continue to use my existing decal?
- For the time being the gate staff will be looking for decals and manually opening the gate. However, at a date in the future, this will not be the case an all access through the right lane will be RFID only.
- That date will be communicated once we have full occupancy and have provided sufficient time and opportunity for all owners to obtain their devices.
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