Gary Lowell has a lot to say about the personal service he gets from 1st Cooperative.
Gary, a security representative at Laurens Electric, has been a member for more than 20 years. Recently, he emailed 1st Cooperative COO Ashley Beach Reid to let her know how much he appreciates the staff.
"[Recently retired COO] Jo Ann Burnside was my first contact when I became a member," Gary said. "Whenever she answered the phone, I couldn't help but smile. Her friendly and gregarious attitude is immediately contagious, and her dedication to customer service unquestionable. She will be missed."
The praise didn't stop there. "[Loan Officer] John Middleton has been there for my daughter and me when we've needed auto loans. The most recent one was in February, and with all the COVID-related issues, he addressed my needs with patience and professionalism, and considering the difficulties with the mail, his patience was much appreciated," he said.
Gary said the person he's had the most interaction with is Member Service Representative Karen Keisler.
"Karen is the best! I sometimes need multiple ACH transfers in a month. Recently, she helped my wife and me keep our transfers and direct deposits straight during a transition from one local bank to another. She makes it all happen with a smile. Can you say 'personal banker'?"
Gary says he knows that most, if not all, members of 1st Cooperative probably feel the same way he does.
The credit union staff would love to hear what you have to say. You can drop them a note at any time by clicking here