2-1-1 2-1-1 Monthly Report for August 2018
Noteworthy Updates
During the month of August,  5,092   calls were handled by 2-1-1 Resource Specialists and  7,506   health, housing and human service referrals were provided. Of the unduplicated callers,  71% are female,  23% are single mothers with minor children, and  48% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.) 

For additional 2-1-1 stats for the month of August, go  here . For 2-1-1 stats for the current fiscal year-to-date, go here.
Eden I&R successfully migrated to our new cloud-hosted phone system on Tuesday, August 14, with only a momentary interruption to 2-1-1. Since the migration we have been fine tuning the network routing of calls and testing contingency plans for failover in the event of an internet service provider outage. All of our key systems are now managed across the internet. This greatly improves our ability to respond in a disaster and provides for enhanced mobility for staff.
Call Examples
A senior citizen in Dublin called 2-1-1 seeking a hot meal and groceries to get him through the end of the month. He was on a fixed income and stated he wasn’t eating properly due to his lack of funds. 2-1-1 gave the caller a referral for the Food Helpline through the Alameda County Community Food Bank, The Pleasanton Senior Center that offers hot meals daily at a discounted rate, and CityServe that offers various resources in the Tri-Valley area.  

For additional 2-1-1 call examples handled in August, go   here
Caller Feedback
The specialist was very helpful, covered absolutely everything, answering all my questions. She was truly concerned, I appreciate that. Thank you so much .”
We're Hiring!

Eden I&R seeks a full-time Bilingual Phone Line Resource specialist to work with the 2-1-1 team to address clients' concerns over the phone and provide needs assessment and referral. Eden I&R's 2-1-1 program, an information and referral service for low-cost housing and human services, provides assessment of need and social service information and referral services for callers 24 hours a day, 7 days a week. Click here to learn more and apply. Bilingual in Spanish & English REQUIRED.
Databases

1 agency and 4 programs were added to the Services Database for a total of 1,214 agencies and 3,112 programs.  Regular updates were made to agencies and programs in the Services Database.  
505  new units were added to the housing database in August for a total of 75,871     housing units. 

Eight focus group with over 70 attendees were facilitated in order to gather feedback on the achousingchoices website.  
Website
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Eden I&R's health and human services data is provided free through the agency's publicly accessible websites at www.edenir.org and  www.211alamedacounty.org , and www.achousingchoices.org .

In August, Eden I&R's websites received 38,541 page views and
7,394 sessions/visitors. 
Meetings

In August, staff participated in 18 meetings, phone calls, and webinars with current and potential partners. Meeting highlights included attendance at the Second Annual SSA Legislative Breakfast: Raising a Collective Voice, held at the offices of the California Endowment in downtown Oakland. The County’s Legislative Platform aims to create, support, and sustain the programs and services needed for our communities to thrive. Alameda County Social Services Agency has created the annual Legislative Breakfast as an opportunity to bring a collective voice to local community needs. The County's 2018 Legislative Platform was discussed as well as ideas from those in attendance about how to advance legislative ideas to serve mutual clients.
Destiny Arts Center Artistic Director Sarah Crowell delivering a dynamic message at the Legislative Breakfast.
Fairs / Events / Outreach

In August, Eden I&R served 1,789 people at training, events, and fairs and distributed 4,850 pieces of outreach materials to service providers and residents of Alameda County.
2-1-1 staff hosted a booth and distributed outreach materials to participants at the following:

  • Congreso Familiar Information Fair in Hayward

  • Ephesian Church Back to School in Berkeley

  • Davis Street Health Fair in San Leandro

  • Shiloh Church Back to School Health Fair in Oakland

  • Tri-Valley Health Initiative Livermore Health Fair

  • Oakland A's Non-Profit Partner of the Game in Oakland

  • Earthquake Preparedness Day at Village Baptist Church in San Lorenzo
Eden I&R featured as the Oakland A's "Nonprofit of the Game."
Outreach materials were distributed by request to Hayward Unified School District in Hayward and IC Helping Hands in Oakland.

Disaster Preparedness Trainings

In August, the Disaster Preparedness Coordinator conducted a training on SKIP (Safety Kept in Place) for participants at Earthquake Preparedness Day at Village Baptist Church in San Lorenzo .

Eden I&R provides a full range of disaster preparedness training classes, from personal preparedness, to agency response, to long-term recovery. All trainings are interactive and fully customizable.

Contact Disaster Preparedness Coordinator, Lars Eric Holm, at 510-727-9516 or leholm@edenir.org to schedule your training today!
Staff In-Service & Training
In-service presentations were provided to staff by:
AC Care Connect  
ACCESS Women’s Health Justice 
Photo by William Iven on Unsplash
Technology

In August, Eden I&R participated in a System Design sprint session hosted by nonprofit software company, Benetech. The work resulted in improvements to the proposed mock-up of the resource collaboration and sharing system.

Additionally, IT staff continued to deploy Windows 10 throughout the agency's computers.
Volunteers Needed!

Would you like to help connect Alameda County residents to valuable resources? Eden I&R is looking for volunteers to support our work. If you are interested in learning more about volunteer opportunities, please contact Volunteer Coordinator Jeanette Mills at 510-727-9503 or  jmills@edenir.org .