2-1-1 Monthly Report for December 2018
Noteworthy Updates
During the month of December, 4,082 calls were handled by 2-1-1 Resource Specialists and 7,187 health, housing and human service referrals were provided. Of the unduplicated callers, 72% are female, 29% are single mothers with minor children, and 57% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)

For additional 2-1-1 stats for the month of December, go  here. For 2-1-1 stats for the current fiscal year-to-date, go here.
Help for the Holidays
Once again, 2-1-1 played a pivotal role during the holidays for those in need. 2-1-1 handled 485 calls requesting information about holiday programs, including food and toys, and provided 934 referrals .
Eden I&R received funding from Share the Spirit to update and disseminate information on Alameda County holiday programs through 2-1-1. As a part of this grant, Eden I&R was also featured in an East Bay Times article about our role helping connect a homeless Hayward resident with the Family Emergency Shelter Coalition - FESCO/La Familia Counseling Service. Click here to read the full story.
Call Examples
A Union City resident called seeking resources to assist with past due rent because of the partial federal government shutdown . The caller indicated that both she and her husband worked for the Department of Homeland Security and had received a “3-day pay or quit” notice from their landlord. They had received a letter from their employer to apply for Unemployment Insurance Benefits, but it was a process and wouldn’t be available immediately. 2-1-1 provided the caller with referrals to Season of Sharing, that provides one-time financial assistance for unpaid rent; Eden Council for Hope and Opportunity (ECHO), that conducts mediation and acst as a liaison between landlords and tenants; and Centro De Servicios, that provides emergency financial assistance and legal advice.

For additional 2-1-1 call examples handled in December, go  here.
Caller Feedback
"We just want to say we appreciate your services.
Thank you for your patience and have a happy holiday."


Two programs were added to the Services Database this month for a total of 1,216 agencies and 3,116 programs.  
150 new units were added to the housing database in December for a total of 75,760 housing units. Staff updated 3,649 records this month - our highest number of updates in one month ever.
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS (PLWH) via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations. In December, AHIP handled 66 calls, provided 85 service referrals and 218 housing referrals.
Eden I&R's health and human services data is provided free through the agency's publicly accessible websites at www.edenir.org and  www.211alamedacounty.org , and www.achousingchoices.org .

In December, Eden I&R's websites received 32,084 page views and 5,391 sessions/visitors. 
Meetings & Presentations

In December, staff participated in 17 meetings, phone calls, and webinars with current and potential partners. Highlights included our Executive Director speaking on a panel hosted by First 5 Alameda County about the Earned Income Tax Credit (EITC). There is both a federal and California EITC, which is a refundable tax credit for low to moderate-income working individuals and families, particularly those with children. Every year MILLIONS of dollars go unclaimed by eligible taxpayers. For information on EITC and if you qualify, as well as a list of free tax prep sites near you, call 2-1-1!
Fairs / Events / Outreach

In December, Eden I&R served 259 people at training, events, and fairs and distributed 2,093 pieces of outreach materials to service providers and residents of Alameda County.
2-1-1 staff hosted a booth and provided resource referrals to participants at the following:

  • First 5 Alameda County panel on EITC (Earned Income Tax Credit) & VITA (Volunteer Income Tax Assistance) in Alameda
  • Las Positas College Community Resource Workshop in Livermore
  • Ron Bonta Community Health Fair in San Leandro (pictured)
Outreach materials were distributed to by request to Alameda County Transportation Commission in Oakland and the Dublin Adult School in Dublin.
Disaster Preparedness

The Disaster Preparedness Coordinator attended the following disaster meetings in December:

  • Disaster Preparedness Health Coalition General Meeting/Statewide Medical Health Exercise Debriefing in San Leandro
  • Urban Area Security Initiative (UASI) Ad Hoc Committee meeting in Oakland
Staff In-Service & Training
In-service presentations were provided to staff by representatives from these organizations:
ECHO Housing
Partners for Justice
Photo by William Iven on Unsplash

Eden I&R was selected to be a participant in the Service Net pilot managed by Benetech. The goal of Service Net is to make it easier for organizations maintaining resource directory information to find, share, and maintain information on available services, increasing efficiency and improving the quality of referrals.
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