2-1-1 2-1-1 Monthly Report for February 2018
Noteworthy Updates
During the month of February, 4,465 calls were handled by 2-1-1 Resource Specialists and 6,619 health, housing and human service referrals were provided. Of the unduplicated callers, 73% are female, 29% are single mothers with minor children, and 51% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.) For additional 2-1-1 stats for the month of February, go here . For 2-1-1 stats for the current fiscal year-to-date, go here .
Eden I&R celebrated National 2-1-1 Day a couple of days early this year on Friday, February 9. We honored our staff with a buffet lunch and a raffle drawing for several donated items. And not to leave out our weekend staff, a pizza lunch was delivered to the call center for the Phone Resource Specialists working on the actual 2-1-1 Day which was Sunday, February 11. We are extremely grateful to our staff who work tirelessly to serve our 2-1-1 callers.
Call Examples
An elderly man from Livermore called seeking various resources. He was dealing with multiple challenges and needed some support. He stated he was having problems with his car passing a smog check and was afraid to drive it with the temporary tags. He was going to the local senior center to eat once a day but was not eating enough. He had a problem with appliances in his home and was afraid of authorities removing him from his home because of his living conditions. The 2-1-1 Resource Specialist spent considerable time with the caller trying to properly assess his needs. 2-1-1 referred him to the public health nursing program, local food pantries for fresh fruits and vegetables, the Bureau of Automotive Repair that may be able to financially assist with repairing his vehicle, and Pleasanton Community Counseling Center so that he could talk to a counselor concerning his depression.

For additional February call examples, go here.
Caller Feedback
"I am homeless and I have been calling 2-1-1. I appreciate and love 2-1-1. Thank you for this program."

"I am calling from Oakland. The 2-1-1 operator was extremely helpful. I needed some information for a friend, and he was very gracious and took care of it for me."

1 agency and 4 programs were added to the Services Database for a total of 1,195 agencies and 3,066 programs. New information on VITA and AARP free tax preparation sites continued to be added to the services database in February.
246 New units were added to the Housing Database for a total of 87,310 total housing units.

The total number of housing units deceased this month from last month despite the addition of 246 new units. Some duplicate records were deleted from the database in February, resulting in a lower total. 

Eden I&R's health and human services data is provided free through the agency's publicly accessible websites at www.edenir.org and www.211alamedacounty.org , and www.achousingchoices.org . In February across all of the Eden I&R websites, we received 27,060 page views and 5,484 sessions/visitors.
Information was added to the agency website about National 2-1-1 Day and free tax preparation services throughout Alameda County.

In February, staff participated in 22 meetings, phone calls, and webinars with current and potential partners. 
The Executive Director, IT Director, and IT Services Engineer attended a convening, organized by the nonprofit software company Benetech, of various CBOs and government agencies that maintain data on social services (representatives of some of these entities pictured participating in one of the breakout sessions). The two-day event explored creative ways to collaborate at a regional level and share in both the information updating process and the ability to make resources more widely accessible.
The Executive Director attended the Countywide Summit on Homeless Solutions hosted by Supervisor Keith Carson. Pictured are the mayors of Emeryville, Berkeley, Oakland, Fremont, and Livermore speaking on one of the panels of the day.
Fairs / Events / Outreach

In February, Eden I&R served 96 people at trainings, events, and fairs and distributed 2,291 pieces of outreach materials to service providers and residents of Alameda County. These include:
  • 2-1-1 staff provided materials to attendees of the Alameda County Transportation Commission's Paratransit Advisory/Planning Committee (PAPCO) and Paratransit Technical Advisory Committee (ParaTAC) meeting in Oakland, and a Berkeley Adult School Housing Workshop in Berkeley.
2-1-1 staff conducted trainings for, and provided resource referrals to, participants at three disaster preparedness trainings for Castro Valley High School.
Outreach materials were distributed by request to West Oakland House Council, Sutter Health in Oakland, and Child Care Links in Pleasanton.
Disaster Preparedness
This month, the Disaster Preparedness Coordinator participated in meetings that included:
  • ALCO EMA (Alameda County Emergency Manager's Association) in Dublin
  • NorCal VOAD (Voluntary Organizations Active in Disaster) in Oakland
  • A UASI Care and Shelter Subcommittee in Dublin
  • A Yellow Command Initial Planning Meeting in Dublin
  • Bay Area JIS - Yellow Command Concepts & Objectives Webinar
Staff In-Service & Training
  • Coordinated Entry System Training
  • Community Health Center Network In-service
  • Family Violence Law Center In-service
Photo by rawpixel.com on Unsplash
Photo by William Iven on Unsplash
Eden I&R’s Director of IT, along with the 2-1-1 Program Manager, presented at the Alameda County Transportation Commission’s joint PAPCO and ParaTAC meeting focusing on mobility management and Eden I&R's One Call One One Click program. In addition to communicating the role that 2-1-1 plays in providing transportation referrals, the Transportation Resource Finder was presented: www.transportation.211alamedacounty.org