2-1-1 2-1-1 Monthly Report for July 2018
Noteworthy Updates
During the month of July, 5,135 calls were handled by 2-1-1 Resource Specialists and 7,471 health, housing and human service referrals were provided. Of the unduplicated callers,  74% are female,  25% are single mothers with minor children, and  58% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)  For additional 2-1-1 stats for the month of July, go  here .
2-1-1 Alameda County continued to monitor the various wildfires across the state during the month of July so we were ready to assist any Alameda County callers seeking information in other areas. Memos were continually updated in our Services Database by our Disaster Preparedness Coordinator and information was added to our website throughout the month.

Additionally, 2-1-1 Alameda County handled overflow calls for our sister 2-1-1 in Shasta County for a week to assist those impacted by the devastating Carr Fire. We were honored to lend a hand during that emergency, and are proud of our membership in the 2-1-1 CA network that includes this type of reciprocal assistance during and after disasters.
We're Hiring!

Eden I&R seeks a full-time Bilingual Phone Line Resource specialist to work with the 2-1-1 team to address clients' concerns over the phone and provide needs assessment and referral. Eden I&R's 2-1-1 program, an information and referral service for low-cost housing and human services, provides assessment of need and social service information and referral services for callers 24 hours a day, 7 days a week. Click here to learn more and apply. Bilingual in Spanish & English REQUIRED.
Call Examples
A single father called seeking affordable housing in Livermore. The caller stated that he and his young children had been sleeping in someone’s garage without proper weatherization or running water. The caller hoped to find housing in Livermore as he works there, and his children are enrolled in school there. 2-1-1 provided the caller with information on Sojourner House and Destiny Builders, both transitional housing programs in the Tri-Valley Area and referred him to City Serve which may be able to provide additional local resources. 2-1-1 also screened the caller for Alameda County’s Coordinated Entry System (CES) and determined him to be literally homeless, then warm transferred the call to the Tri-Valley Housing Resource Center.

For additional 2-1-1 call examples handled in July, go  here. 
Caller Feedback
“2-1-1 gets a score of 10 from me. Your staff person was so helpful. I could tell she cares about what happens to people like me who are out on the street, with no help from anyone. God Bless, keep doing the good work.”


1 agency and 5 programs were added to the Services Database for a total of 1,218 agencies and 3,115 programs.  Regular updates were made to agencies and programs in the Services Database.   All Free School Supplies were updated.
552  new units were added to the housing database in July for a total of 75,500*     housing units. We had  283  open waiting lists in July.

*The Housing Database was created in response to the housing needs of those displaced by the Loma Prieta earthquake in 1989. Since then, Eden I&R has grown our database to include thousands of units of affordable housing in Alameda County. We recently implemented a new process to review our entire housing database and update records from the beginning, archiving any erroneous data.  This ongoing process will provide continuous improvement to our housing data, but has reduced the number of records in the database we had been reporting.

In July, Eden I&R's websites received 36,199 page views and
6,922 sessions/visitors. 

In July, staff participated in 28 meetings, phone calls, and webinars with current and potential partners. Meeting highlights included attendance at a meeting of the St. Rose Hospital Ambassador Committee. Our Executive Director, Alison DeJung, talked about 2-1-1 Alameda County and learned from others serving the Hayward community including Spectrum Community Services, Tiburcio Vasquez Health Center, Youth Orchestra of Southern Alameda County , Building Excellent Schools , Evangelical Churches of the Hayward Area, St. Rose Hospital and its Foundation, and Hayward City Council member Francisco Zermeño.
Eden I&R Executive Director, Alison DeJung, and members of the St. Rose Hospital Ambassador Committee
Eden I&R sharing information at the Satellite Affordable SAHA Family Resource Fair
Fairs / Events / Outreach

In July, Eden I&R served 188 people at training, events, and fairs and distributed 1,720 pieces of outreach materials to service providers and residents of Alameda County.
2-1-1 staff hosted a booth and distributed outreach materials to participants at the following:

  • Tri-Valley Human Services Networking Event in Dublin
  • Satellite Affordable Housing Associates (SAHA)'s Family Resource Fair in Oakland
  • Family Self Sufficiency's Health & Resource Fair in Hayward
  • Eden Health District's "Caring for our Aging Parents" Resource Fair in San Leandro

Additionally, the Disaster Preparedness Coordinator conducted a training on SKIP (Safety Kept In Place) Kits for the Parent Circle at the Oakland Family Resource Center. 
Outreach Ambassadors Needed!

Eden I&R/2-1-1 Alameda County is looking for outgoing volunteers to serve as ambassadors at outreach events and health fairs throughout Alameda County. Outreach volunteers receive training and ongoing support from 2-1-1 staff. To learn more about volunteering, please contact Volunteer Coordinator Jeanette Mills at 510-727-9503 or  jmills@edenir.org .

Disaster Preparedness Trainings

Eden I&R provides a full range of disaster preparedness training classes, from personal preparedness, to agency response, to long-term recovery. All trainings are interactive and fully customizable.

Contact Disaster Preparedness Coordinator, Lars Eric Holm, at 510-727-9516 or leholm@edenir.org to schedule your training today!
Disaster Preparedness Coordinator, Lars Eric Holm, talking about  2-1-1 Alameda County and how to "MacGyver" your own disaster preparedness kit.
Staff In-Service & Training
In-service presentations were provided to staff on the topics of:
Public Benefits Programs
Emotional Intelligence
  Advocacy on 2-1-1 calls
Photo by William Iven on Unsplash

During the month of July, Eden I&R finalized plans for our August 14 migration to a new cloud-based phone system. We also moved the majority of staff to new Windows 10 computers with authentication via the cloud using Office365-Azure. Staff will now more easily be able to roam between computers and make use of the new feature set in Windows 10.