2-1-1 Monthly Report for November 2018
Noteworthy Updates
During the month of November, 4,108 calls were handled by 2-1-1 Resource Specialists and 7,070 health, housing and human service referrals were provided. Of the unduplicated callers, 73% are female, 28% are single mothers with minor children, and 56% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)


For additional 2-1-1 stats for the month of November, go  here. For 2-1-1 stats for the current fiscal year-to-date, go here.
Help for those affected by the Camp Fire

From November 15 – December 12, Eden I&R handled  397  overflow calls for Butte County 2-1-1 following the deadly Camp Fire.  We were honored to lend a hand during that emergency, and are proud of our membership in the 2-1-1 CA network that includes this type of reciprocal assistance during and after disasters.
2018 Annual Report Released

As we look back on last year, our hearts ­fill with gratitude for our generous donors and compassionate volunteers who work tirelessly on behalf of Alameda County's most vulnerable residents. Click here to read our 2018 Annual Report which demonstrates how Eden I&R makes a difference in our community.
Call Examples
An elderly Oakland woman called in crisis.   Her water service was shut-off, she had a 48-hour notice on her electric bill, and she was behind on her rent. The caller had trouble paying the bills after some unforeseen expenses. Her adult son had been helping with the household bills while he was living with her but had recently moved out. 2-1-1 provided the caller with referrals for Season of Sharing through Community Resources for Independent Living (CRIL), the Home Energy Assistance Program (HEAP), and to Catholic Charities of the East Bay for the Keep Oakland Housed Program.  

For additional 2-1-1 call examples handled in November, go  here.
Caller Feedback
"I just got help on 2-1-1 and wanted to let you know
I really appreciate the service."
Databases

Two programs were added to the Services Database this month for a total of 1,216 agencies and 3,114 programs.  

Eden I&R recently assisted the cities of Dublin, Livermore, and Pleasanton with updating a pocket guide of health and human services resources serving the Tri-Valley. The revised resource guides will be available soon, in both English and Spanish.
290   new units were added to the housing database in November for a total of 75,792 housing units. Additionally, the Housing Coordinator presented to over 50 Fremont landlords at the Fremont Family Resource Center on our housing listing services.
Website
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Eden I&R's health and human services data is provided free through the agency's publicly accessible websites at www.edenir.org and  www.211alamedacounty.org , and www.achousingchoices.org .

In November, Eden I&R's websites received 33,710 page views and 5,859 sessions/visitors. 
Meetings & Presentations

In November, staff participated in 29 meetings, phone calls, and webinars with current and potential partners. Highlights included being selected as a finalist for the inaugural IMPACT Diablo Valley grant and giving a presentation to a group of 100 families who each donated $1,000 to give collectively to a charity in the East Bay. As a runner-up, Eden I&R received a $4,000 community grant from the group.
Non-Traditional Community Service Award for Alameda County
Congratulations to our very own Judy Eliachar, for being awarded the Non-Traditional Community Service Award for Alameda County. The Office of HIV Care and Prevention presented this award to Judy, our AIDS Housing Information Project (AHIP) Coordinator, on November 30 for World AIDS Day.
Fairs / Events / Outreach

In November, Eden I&R served 760 people at training, events, and fairs and distributed 3,171 pieces of outreach materials to service providers and residents of Alameda County.
Eden I&R at Castro Valley High School Health & Wellness Career Expo in Castro Valley
YMCA of the East Bay “Healthy Teeth Make Happy Smiles” health care event
2-1-1 staff hosted a booth and provided resource referrals to participants at the following:
  • YMCA Health Care Institute 2018 in Emeryville
  • Castro Valley High School Health & Wellness Career Expo in Castro Valley
  • San Lorenzo Adult School Job and Resource Fair in San Lorenzo
  • City of Livermore Tri Valley Networking event in Livermore
Outreach materials were distributed to by request to Community Services & HSG Division in Hayward.
Disaster Preparedness

In November, the Disaster Preparedness Coordinator participated in the 2018 Statewide Medical Health Exercise DRILL practicing 2-1-1's role in a medical surge. Additionally, he conducted a SKIP (Safety Kept In Place) training for clients and staff of Harambee Community Services in San Leandro.

Staff In-Service & Training

Abode Services provided an in-service for 2-1-1 staff on their HOPE Project Mobile Health Clinic in November.
Photo by William Iven on Unsplash
Technology

Eden I&R has been working with different 2-1-1 organizations throughout the country to evaluate online chat and texting capabilities. As part of this process we are evaluating National live 2-way and group short code texting on TXT-211 to align with standard   2-1-1 services.
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