June 10, 2015
                                                                                                                     Volume 2, Issue 22
2015 FACT Spring  Newsletter

"The experience was something memorable, it was just incredible, fantastic and out of appreciation for your services I would love to do some volunteer work for your company."


 -  Johnny, RideFACT Rider


Assist San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services 
FACT Board

Hon. Dave Roberts, Chair

Bob Campbell, Vice Chair

LaVonna Connelly, Secretary

Susan Hafner, Treasurer

Hon. John Aguilera

Hon. George Gastil

Phil Monroe

Norine Sigafoose

Two new vendors join FACT's brokerage


Assisted Multicare Transportation (AMT) joined FACT's brokerage in April 2015. AMT is a Non-Emergency Medical Transportation (NEMT) provider. AMT provides transportation for the general public and offers features including door to door services, same day services, waiting with passenger, wheelchair lift, and gurney vehicles. 

Coordinated Fleet Services (CFS) joined FACT's brokerage in early May 2015. 

FACT procures transportation through a brokerage which is currently comprised of 9 vendors including non-profit and private for profit organizations. FACT selects the lowest cost vendor available for each trip. If you are interested in becoming a brokerage vendor please contact FACT at factsd@factsd.org 

AMT website

New service agreement with ElderHelp


FACT entered into a service agreement to provide transportation for ElderHelp beginning March 9, 2015 through April 9, 2016. ElderHelp  offers  curb-to-curb transportation with door-to-door  service  upon request. The service area is southern San Diego County including City of San Diego.  


New CAM Officers and members

The Council on Access and Mobility (CAM) recommended Nansi Kiwanuka from ElderHelp of San Diego as a new CAM member. Nansi oversees the operation of ElderHelp's Seniors A Go Go program by coordinating transportation for seniors to and from appointments via a network of volunteer drivers. In April the FACT Board of Directors' approved CAM's recommendation and appointed Nansi to CAM. 

CAM members elected Debbie Mejia from Sharp Hospital as Chair and Janet Grate from the City of Oceanside as Vice Chair on February 10, 2015.

CAM is an advisory committee to the FACT Board of Directors. It is comprised of transportation stakeholders from San Diego County; it's mission is to "promote coordination of transportation resources and services in San Diego County".  CAM has 25 members. Meetings are held bi-monthly on second Tuesdays, alternately in North and South County. 

CAM Members                                                CAM Meetings  
FACT and MTS collaborate on vehicle donations 

Metropolitan Transit System (MTS) and FACT partnered once again in an initiative to donate retired MTS vehicles (small buses) to local non-profit transportation service providers. MTS and FACT worked together to find eligible recipients for these vehicles. The buses were formerly used for providing service for MTS Access, the ADA paratransit service for persons with disabilities.


Ten 2006/2008 El Dorado National Type B large buses were available for donation. A committee including Todd Lordson (MTS), Lisa Madson (SANDAG), and Oswaldo Perez (FACT) reviewed the applications and forwarded recommendations to FACT's Board of Directors.  


The vehicles were donated to nonprofit agencies that committed to providing the most trips for persons with disabilities in the MTS Access service area. Recipients include Coordinated Fleet Services - 4 vehicles, Renewing Life - 2 vehicles, Fraternity House Inc. - 2 vehicles, New Vision Christian Fellowship - 2 vehicles. 



  MTS paratransit vehicle 

Veterans Mobility Survey


SANDAG, in partnership with FACT and 2-1-1 San Diego, received a Veterans' Transportation and Community Living Initiative (VTCLI) grant to improve veterans' mobility and access to transportation in the San Diego region.


We are reaching out to you for help in completing and distributing a survey that will help assess transportation availability and community needs. Please complete the appropriate survey if you are a veteran or member of a military family or if you are a provider of military and veteran services. Or please forward the below links to appropriate parties that you may know.


The two surveys are available online through the links below:


1.        Organizational Survey (to be completed by a representative of an organization providing veteran/military services



2.       Customer Survey (to be completed by veterans, active duty military or members of military families)



For additional information or hard copies of the survey, please click the below link:



Completed surveys will be accepted through June 30, 2015. If you have any questions, please contact Gabriel Kendall, at 858-300-1226.

FACT Services


1.   Transportation referrals over the Phone:

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith based organizations and specialized transportation services in San Diego County. FACT refers callers to transportation services based on individual needs. For transportation assistance please call 888-924-3228. 


2.   Web based information:

FACT maintains a web based database of transportation services in San Diego County which can be accessed directly by riders at www.factsd.org.


3.   RideFACT:

RideFACT is a senior dial a ride serving all cities in San Diego County as well as Ramona and Spring Valley areas. RideFACT provides general purpose transportation for seniors (60+). FACT procures transportation for RideFACT through a transportation brokerage. Reservations may be requested 1 to 7 days in advance of the travel date. Contact information for reservations, referrals or information: 888-924-3228. Please contact us during 9am - 4pm, Monday - Friday for a ride or information.


4.   Contracted Services:

FACT provides contracted transportation services for City of Oceanside, Poway Adult Day Health Care Center, First Transit, SDCOE, and ElderHelp. For any contracted service inquiries please contact FACT at 760-754-1252