August 14, 2015
                                                                                                                     Volume 3, Issue 23
2015 FACT Summer  Newsletter
"I have ALS, I'm in a wheelchair and I can't walk.  I just want to say how grateful I am and thank you so much for the rides.  They have made me independent and able to go to my Doctor and most importantly physical therapy, which keeps my muscles working.  I don't know what I'd do without you.  I would not be in the shape I'm in if I didn't have you people."

   -  RideFACT Rider

Assist San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services 
FACT Board

Hon. Dave Roberts, Chair

Bob Campbell, Vice Chair

LaVonna Connelly, Secretary

Susan Hafner, Treasurer

Hon. John Aguilera

Hon. George Gastil

Phil Monroe

Norine Sigafoose

FACT receives new 5310 vehicle


FACT recently took delivery of 12 new vehicles awarded by Caltrans through the FTA Section 5310 program. The vehicles are wheelchair accessible 2014 Dodge Grand Caravans.


The vehicles are in the process of being leased to local transportation providers to help expand FACT's service capacity and enhance accessible transportation in San Diego County.  

New 2014 Dodge Caravans (Braun Ability Entervan)
FACT exceeds 50,000-trip milestone


As of May 2015, FACT has provided more than 50,000 
low-cost rides for seniors and persons with disabilities. 

"As our population ages, we are determined to enable as many people as possible to maintain their independence," 

said Supervisor Dave Roberts, Chair of FACT's Board of Directors. "I'm just so proud we're able to make such progress and look forward to making more in the future."

RideFACT operates throughout San Diego County and is open to anyone 60 or older who has no other options. 

Launched in 2012, RideFACT employs a brokerage that purchases rides from private or nonprofit transportation providers. The brokerage is able to secure rates that are well below those of private taxis.


RideFACT rider with AAA Transport employee  

Upcoming events - FACT's Annual Board Meeting and 10th anniversary

Please join the FACT Board and staff in celebrating another year of accomplishments at FACT's 2015 Annual Board of Directors' Meeting. The Annual Meeting is scheduled for December 10, 2015 at 9AM; location TBD. FACT will also celebrate its 10th anniversary in early 2016 - stay tuned for the schedule and details. 
2014 Annual Board of Directors' Meeting 
FACT Services


1.   Transportation referrals over the Phone:

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith based organizations and specialized transportation services in San Diego County. FACT refers callers to transportation services based on individual needs. For transportation assistance please call 888-924-3228. 


2.   Web based information:

FACT maintains a web based database of transportation services in San Diego County which can be accessed directly by riders at


3.   RideFACT Transportation:

RideFACT is a senior dial a ride serving all cities in San Diego County as well as Ramona and Spring Valley areas. RideFACT provides general purpose transportation for seniors (60+). FACT procures transportation for RideFACT through a transportation brokerage. Reservations may be requested 1 to 7 days in advance of the travel date. Contact information for reservations, referrals or information: 888-924-3228. Please contact us during 9am - 4pm, Monday - Friday for a ride or information.


4.   Contracted Transportation Services:

FACT provides contracted transportation services for City of Oceanside, Poway Adult Day Health Care Center, First Transit, SDCOE, and ElderHelp. For any contracted service inquiries please contact FACT at 760-754-1252

Veterans Mobility Survey


SANDAG, in partnership with FACT and 2-1-1 San Diego, received a Veterans' Transportation and Community Living Initiative (VTCLI) grant to improve veterans' mobility and access to transportation in the San Diego region.


We are reaching out to you for help in completing and distributing a survey that will help assess transportation availability and community needs. Please complete the appropriate survey if you are a veteran or member of a military family or if you are a provider of military and veteran services. Or please forward the below links to appropriate parties that you may know.


The two surveys are available online through the links below:


1.   Organizational Survey (to be completed by a representative of an organization providing veteran/military services 


2.   Customer Survey (to be completed by veterans, active duty military or members of military families)


For additional information or hard copies of the survey, please click the below link:



Completed surveys will be accepted through June 30, 2015. If you have any questions, please contact Gabriel Kendall, at 858-300-1226.