February 19, 2015
                                                                                                                     Volume 1, Issue 21
2015 FACT Winter Newsletter
     "You have the best service of all and I appreciate what you do." - Dennis, RideFACT rider

Assist San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services 
FACT Board

Hon. Dave Roberts, Chair

Bob Campbell, Vice Chair

LaVonna Connelly, Secretary

Susan Hafner, Treasurer

Hon. John Aguilera

Hon. George Gastil

Phil Monroe

Norine Sigafoose

2014 Annual FACT Board Meeting

FACT held its 2014 Annual Board of Directors Meeting on December 16, 2014 at the County of San Diego Administration Building. The FACT Board, staff, partners, and the general public joined FACT in celebrating another year of accomplishments. Gregory E. Knoll, Esq., Executive Director and Chief Counsel  from the Legal Aid Society of San Diego attended as the keynote speaker. He discussed Non-Emergency Medical Transportation (NEMTand Non-Medical
Transportatio(NMT) services for Medi-Cal and Cal MediConnect. 

FACT Chair Hon. Dave Roberts presenting FACT's Year in Review at the 2014 FACT Annual Meeting 
MTS and FACT Partner to Donate Retired MTS Vehicles

Metropolitan Transit System (MTS) and FACT have partnered once again in an initiative to donate (7) seven retired MTS vehicles (small buses) to local non-profit transportation agencies. MTS, the owner of the small buses, and FACT are working together to find eligible recipients for these vehicles. The buses were formerly providing service for MTS Access, the ADA paratransit service for persons with disabilities.


All buses are 2007/2008 El Dorado National Type B large buses, gasoline powered, and run on the Ford E450 chassis. They seat up to 16 passengers and accommodate up to 4 passengers in wheelchairs.


The vehicles will be donated to nonprofit agencies that commit to providing the most trips for persons with disabilities in the MTS Access service area.



  MTS paratransit vehicle 

2015 FACT Board Retreat


FACT held its annual Board of Directors Retreat on February 5, 2015 at the San Diego County Operation Center (COC). The retreat provided the Board and staff an opportunity to review service growth and demand, expense and revenue projections, contracts and collaborations, the  updated 2016-2021 business plan, and organization priorities for the current fiscal year.  



Above: Bill York, COO of 2-1-1 San Diego providing an update on the veterans mobility project during the FACT Board Retreat.  

Veterans Mobility Survey


SANDAG, in partnership with FACT and 2-1-1 San Diego, has a Veterans' Transportation and Community Living Initiative (VTCLI) grant to improve veterans' mobility and access to transportation in the San Diego region.


We are reaching out to you for your help in completing and distributing a survey that will help assess transportation availability and community needs. Please complete the appropriate survey if you are a veteran or member of a military family or if you are a provider of vital military and veteran services. Or please send the below links along to appropriate parties that you may know.


The two surveys are available online through the links below:


1.       Organizational Survey (to be completed by a representative of an organization providing veteran/military services



2.      Customer Survey (to be completed by veterans, active duty military or members of military families)



For additional information or hard copies of the survey, please click the below link:



If you have any questions, please contact Gabriel Kendall at 858-300-1226.

FACT Services


1.  Transportation referrals over the Phone: 

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith based organizations and specialized transportation services in San Diego County. FACT refers callers to transportation services based on individual needs. For transportation assistance please call 888-924-3228. 


2.  Web based information:

FACT maintains a web based database of transportation services in San Diego County which can be accessed directly by riders at www.factsd.org.


3.  RideFACT:

RideFACT is a senior dial a ride serving all cities in San Diego County as well as Ramona and Spring Valley areas. RideFACT provides general purpose transportation for seniors (60+). FACT procures transportation for RideFACT through a transportation brokerage. Reservations may be requested 1 to 7 days in advance of the travel date. Contact information for reservations, referrals or information: 888-924-3228. Please contact us during 9am - 4pm, Monday - Friday for travel related services.


4.  Contracted Services:

FACT provides contracted transportation services for City of Oceanside, Poway Adult Day Health Care Center, First Transit, and SDCOE. For any contracted services needs please contact FACT at 760-754-1252

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