October 28, 2016
                                                                                                                     Volume 3, Issue 27
2016 Fall  Newsletter
FACT Board of Directors September 2016
"My ride was exactly on time, the driver was very courteous, and the van was clean. Thank you FACT."  - FACT Rider

Assist San Diego County residents with barriers to mobility to achieve independence through coordination of transportation services 

FACT Board

Hon. Dave Roberts, Chair

Bob Campbell, Vice Chair

LaVonna Connelly, Secretary

Susan Hafner, Treasurer

Hon. John Aguilera

Hon. George Gastil

Phil Monroe

Hon. Lorie Zapf

William York 

New FACT Board Members

On July 28, 2016  Hon. Lorie Zapf and William (Bill) York were elected to the FACT Board of Directors. FACT currently has 9 Board Members. 
As the Executive Vice President of 2-1-1 San Diego, Mr. York brings a wealth of knowledge and expertise that is instrumental in building and working with 2-1-1's key community partners to design and build new programs within our service delivery structure to better serve the client and those entities that serve them. Mr. York restructured the Programs and Service Delivery Team in order to better meet 2-1-1's mission, contract deliverables and standards, while building the infrastructure for future programs around issues impacting our community.

Mr. York joined 2-1-1 as a disaster volunteer during Firestorm 2007, helping 2-1-1 staff connect San Diegans to critical response and recovery information. In December following the disaster, he was brought on board as a Client Service Representative. Mr. York was quickly promoted to Service Design Manager, followed by promotion to Director of Programs, then COO, and today is 2-1-1's Executive Vice President.

San Diego City Councilwoman Lorie Zapf is serving her second term, currently representing the Beach & Bay Communities of District 2. She has served as Chair of the City's Smart Growth and Land Use Committee for the past four years where one of her top priorities is to make housing more affordable for working families.  She is currently a member of the City's Audit and Infrastructure Committees, in addition to serving on the Boards of SANDAG and MTS. 

Councilwoman Zapf brings years of business experience to City Hall as the former owner of a successful natural food company that she and her husband grew from an idea to a nationally distributed product.  Lorie uses her experience as a small business owner to help bring about common sense reforms and initiatives at City Hall that reduce the burdens of costly government regulations and fees. 

She received her Bachelor's Degree in Broadcast Journalism from Cal State Northridge and a Master's Degree in Marketing Communication from the University of Denver.  Lorie lives in the Bay Ho area of Clairemont with her husband and two musically talented teenage daughters.  

Driver Spotlight 

FACT Board recognized Lynden Reyes, owner and driver for Venture Medical Transportation on July 28, 2016 and AAA driver Stewart Bakalchuck on September 22, 2016 for their exceptional customer service while transporting FACT riders. Venture Medical Transportation and AAA Transport are FACT brokerage contractors. Thank you Lynden and Stewart; keep up the great work!

Meagan Schmidt, Lyndon Rayes, and Vice Chair Bob Campbell 

Meagan Schmidt, Stewart Bakalchuck, and Chair Dave Roberts
FACT and Partners awarded USDOT "Rides to Wellness" grant 

FACT, received a $200,000 "Rides to Wellness" grant from the Federal Transit Administration (FTA), an agency of US Department of Transportation (USDOT). FACT partnered with Tri-City Hospital and San Diego Association of Governments (SANDAG) in its grant application.

FACT was one of 19 agencies selected via a nationwide competitive process.  Only 2 of the 19 grants were awarded in California.  The grant will allow FACT and it's partner Tri-City Hospital to pilot a new process for providing rides expeditiously for patients who are discharged from the hospital and for their follow up visits.  The pilot project will launch during late 2016; the duration of the pilot is 18 months.  The objective of the grant is to improve patient outcomes, improve the transportation service, reduce the cost of transportation and overall spending on healthcare by reducing hospital readmission.
Save the Date - FACT's Annual Meeting

Join FACT's Board of Directors and staff in celebrating our 11th year of service at FACT's 2016 Annual Meeting. 

9:00AM, Thursday, January 26, 2017

San Diego Foundation 
Deborah Hoffman Community Room
2508 Historic Decatur Road, #200,
San Diego, CA 92106

Keynote speaker
Mr. Chris Van Gorder,  President and CEO Scripps Health 

~Refreshments will be served~

Please rsvp by contacting 
Budd Anderson at banderson@factsd.org  or 760-754-1252             
New Staff

Julius Burgos joined FACT as part-time Accountant during September 2016. He previously worked for FACT as a contractor. Julius owns BBS & Associates which provides accounting, payroll, and tax preparation services. He is a registered and bounded tax preparer with the Internal Revenue Services and CTEC. He served in the USMC for 4 years and received an E-4 rank (Corporal) upon departure.
New Brokerage Vendors

ARS Transportation and CaringLife Solution joined FACT's Brokerage in July 2016.  Eleet Transportation joined in early October 2016 . FACT Brokerage currently has 14 vendors who provide transportation for FACT's services. 
Want to be included in FACT's Database or join FACT's brokerage? 

FACT maintains a comprehensive database of transportation services in San Diego County. Transportation resource information is available to the general public at www.factsd.org. FACT uses this database to refer callers to local suitable transportation services based on their need. Adding your information to our database provides additional exposure for your services and increased access for the public. There is no cost associated with including your agency in our database.  If you would like your transportation service to be included in FACT's online database of transportation resources, please email your request  to factsd@factsd.org.

FACT procures transportation for its RideFACT and contracted services through a transportation brokerage consisting of private and non-profit taxi cab providers. If you are interested in joining the brokerage and providing transportation as a subcontractor for FACT please contact Meagan Schmidt at mschmidt@factsd.org to discuss the requirements. 

FACT Services


1.   Transportation referrals over the Phone:

FACT maintains a comprehensive database of transportation services operated by public transportation agencies, social services agencies, faith based organizations and specialized transportation services in San Diego County. FACT refers callers to transportation services based on individual needs. For assistance please call 888-924-3228 during 9AM - 4PM. 


2.   Web based Information:

FACT maintains a web based database of transportation services in San Diego County which can be accessed at www.factsd.org.


3.   RideFACT Transportation:

RideFACT is a senior dial a ride serving all cities in San Diego County as well as Ramona and Spring Valley areas. RideFACT provides general purpose transportation for seniors (60+). FACT procures transportation for RideFACT through a transportation brokerage. Reservations may be requested 1 to 7 days in advance of the travel date. Contact number for reservations, referrals or information: 888-924-3228. Please call us during 9am - 4pm, Monday - Friday for a ride or information.


4.   Contracted Transportation Services:

FACT provides contracted transportation services for City of Oceanside, Poway Adult Day Health Care Center, First Transit, and ElderHelp. For any contracted service inquiries please contact us at 760-754-1252.