AHCCCS is conducting a survey to determine it's contracted Managed Care Organizations (MCOs) performance and responsiveness to its providers for the following lines of business: Acute Care, Arizona Long Term Care System for the Elderly and Physically Disabled (ALTCS/EPD), Children's Rehabilitative Services (CRS), and Regional Behavioral Health Authorities (RBHAs). We are asking that providers contracted with the below listed health plans complete this survey to determine your level of satisfaction with MCO Claims, Customer Service and Credentialing processes.
Acute: Care 1st Health Choice Health Net Mercy Care Plan UnitedHealthcare Community Plan Acute University Family Care
CRS: UnitedHealthcare Community Plan CRS
ALTCS / EPD: UnitedHealthcare Community Plan LTC Mercy Care Plan LTC Banner-University Family Care LTC
RBHAs: Mercy Maricopa Integrated Care Cenpatico Integrated Care Health Choice Integrated Care
**If you are contracted with more than one MCO across multiple lines of business, please submit a response for each MCO you contract with, for each line of business. This survey is anonymous. Results will be tabulated by AHCCCS and no personal identifiers will be shared.
Your feedback is very important to our assessment and processes for improvement. Please take a few minutes to complete this brief survey at: