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We are excited to announce Disney Institute will be joining us to help enhance your experience at the 2020 Global Insight Exchange .
Hear Jeff James from Disney Institute


Keynote Speaker:
Jeff James,
Vice President and General Manager, Disney Institute
Join us to learn about " Disney’s Approach to Customer Experience " during a keynote session presented by Jeff James. Walt Disney parks and resorts is a recognized leader in delivering world-class experiences. Want to learn how they do it? Join us and learn how they use time-tested business methods centered on leadership, employee engagement and service to create a culture of excellence. For over 30 years,  Disney Institute  has helped organizations in a variety of industries apply these insights to improve their own customer experiences. This is your opportunity to learn from Jeff James, Vice President and General Manager, as he shares business insights behind Disney’s success. You’ll leave inspired and ready to unlock the magic inside your organization.
Register for Business Behind The Magic Tour At Walt Disney World® Resort

Phenomenal additional post-conference option (requires registration):

Join us April 30 th 8:30 am – Noon for an additional tour experience facilitated by Disney Institute.

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking you on stage and behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience.


* Additional registration fee is required and covers the cost of breakfast. See more details and register here .