During a very challenging year that affected millions of people and impacted the healthcare industry around the world, we stayed on top of the latest developments to bring our members the best care possible, developing new tools and implementing new processes so they could get the help they needed faster and safer.

When we asked you to let us know how we did, you provided valuable feedback that helps us improve and continue providing the excellent service and attention our members deserve.

We are pleased to share the results with you:


Overall satisfaction: 97%

Recommendation: 94%

Policy issuance: 93%

Premium payment tool: 90%

BD2go app: 93%

Digital wallet: 91%


Everyone who answered the survey was enrolled in a raffle to win an Apple Watch Series 7.

Our lucky winners are:

Gabriela Raquel Barrios O.


Ricardo Hausmann


Thank you all for participating and helping us serve you better!