Did you know that in the cartoon above — Kelly’s Registration Station — that Kelly is a real person? It’s none other than our very own Kelly Medick, Interstate Operations Manager. Get to know Kelly better — just read her employee bio below!
|
|
|
Let’s review what we know about the Complete Manually and Cancel Transaction actions for deals in Vitu Interstate. These are both restricted to Full Service deals and are available in certain statuses before deals are Sent to State. When available to use, these options are in the Submit Pre-Audit dropdown menu.
|
Cancel Transaction
Available for Full Service deals before they are Sent to State, Cancel Transaction allows you to end this transaction and change the status to Cancelled. If choosing Cancel Transaction, remember these important points:
|
- Provide any final comments, return instructions and return labels, if applicable.
- Once Cancel Transaction is chosen, the Communication tab is locked. For any assistance after cancellation, please contact Customer Support.
- Billing for services rendered will immediately happen after the end of the day!
|
Complete Manually
Available for Forms & Fees and Full Service deals, Complete Manually allows you or your customer to register the vehicle. Here are some key points to be aware of if you choose Complete Manually:
|
- Provide any final comments, return instructions and return labels if applicable.
- Once Complete Manually is chosen, the Communication tab is locked. For further assistance after cancellation, please contact Customer Support.
- Billing for services rendered will immediately happen after the end of the day!
|
One last thing — since Complete Manually and Cancel Transaction cause the deal to bill for the services rendered, these actions are only available if your dealership has Full Service permissions.
Fixing deals accidentally moved into Complete Manually or Cancel Transaction
Before midnight on the same day:
|
- Just click the Reopen Transaction button to restore your transaction back to its original state.
|
- The deal is billed and can no longer be reopened. You can quickly find these deals using the Status Filters at the bottom left of your screen to mark the appropriate checkboxes.
|
|
|
With Vitu since 2014, Kelly Medick says she’s blessed to be one of the first employees to create and work with the Interstate program. She’s been able to touch every role possible within Interstate. Currently, she heads up our new team of Account Executives who install and train clients on our Interstate solution.
Kelly’s career started at a dealership group in Illinois which led her to working for a major DMS company as an Account Executive. Once she transferred to a new division for that company, she launched and supported a new Electronic Vehicle Registration (EVR) program to dealerships in the state of Wisconsin — way back in 1997. “This is what led me to Vitu many years later,” she said.
Thankful that she had the opportunity to work with her mom and uncle during her dealership days, and her dad during the EVR days, “Now I’m blessed to work with my daughter at Vitu!” Kelly beams.
Kelly is adventurous — she’s rappelled down a mountain in Tennessee and has swam with sharks in Roatan, Honduras. She does love to travel and cruise the world. “I am an avid sports fan and love all of my Chicago sports teams, except for the Chicago White Sox,” she grinned, “but my biggest accomplishment is being a Mom!” Bottom line? Kelly’s motto is, “Life is too short to go through it grumpy,” which is why she tries to live life happily everyday.
|
|
|
Send In Your November Word Search to Win a Prize
To enter the Stress Buster Contest, all you have to do is send us your completed entry.
|
Send your completed entry to isfunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than December 5, 2022. The winner will be notified by December 9, 2022. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
|
|
|
Corporate HQ
29901 Agoura Rd, Agoura Hills CA 91301 Office Hours: Monday to Friday, 9 a.m. to 5 p.m.
If you have questions on your full service deals, please use the Communications tab within Vitu.
Call us at: 844-848-8468
|
|
|
|