2023-3

From the Desk Of

Curtis Glassen

The IT hardware supply chain, once hampered by the pandemic, has now regained its strength. Those who postponed equipment lifecycle replacements due to these issues can now confidently reconsider. Despite a natural hesitancy to replace functioning equipment, we strongly advocate for a proactive approach towards IT equipment replacement. We must remember, slow computers subtly yet significantly reduce employee productivity, and reacting to equipment failures can cause costly and disruptive downtime, often exceeding the expense of regular replacements.

We're observing a growing trend among our clients adopting auxiliary services offered by Microsoft 365. Stay tuned for our upcoming articles where we'll spotlight these valuable services and provide expert advice, tips, and tricks to maximize their potential.

Thank you for your continued support.

Curtis Glassen

What Is OneDrive?

Microsoft OneDrive, a key component of the Microsoft 365 suite, is a cloud-based storage service that allows users to store, share, and sync files across various devices. OneDrive is beneficial for both personal and professional use, providing seamless access to files anytime, anywhere.

Click on the link below to learn more about OneDrive's storage limitations, sharing capabilities, implementation strategy, and data backup.

SERVICE INFO:

Do I Really Need To Replace My Computer?

You’ve probably heard that you should replace your business computer every 5 years. However, it can be hard to wrap your head around the price tag when your aging computers seem to be “working just fine”. So, why should seemingly “okay” computers still be replaced before their 5-year mark? Today, we explore the life cycle of your computer.

SECURITY SPOTLIGHT:

How To Protect Yourself On Public Wi-Fi

When considering cyber security, the potential dangers of using public Wi-Fi networks are often overlooked. Accessing free, public internet poses safety risks that don’t exist on secure home or office networks. For example, you don’t know who set up the network or who else may be on the network with you. So, today we’ll discuss some quick tips to keep you safe if you find yourself having to access internet in less secure settings.

Which Public Networks To Trust

Not all public Wi-Fi networks are created equal. While no public Wi-Fi is completely safe, some are more likely to be secure than others. Your local coffee shop is probably more trustworthy than a random, unknown network that pops up. Consider this – if a random network is offering you free internet – what’s the catch? In opposition, a store or coffee shop is supplying internet as a service to paying customers.

HTTPS vs. HTTP

Especially when you’re on a public network, be sure to check the website heading. A site that starts with HTTPS is a secure site, while HTTP sites are considered by Google to not be secure. HTTPS means that other people on your network cannot see the data that goes between the website and your device. On the contrary, over HTTP connections, those around you can watch what you’re doing.

Sharing Info Before Gaining Wi-Fi Access

Some public networks ask for personal information before granting web access. Be wary of the information that you share. Though it may not always pose a security risk, it’s possible that your data could be sold to third party companies.

Using a VPN

If you must use a public network (as opposed to a personal hotspot or private network), the most effective way protect yourself is with a VPN. A VPN, or Virtual Private Network, allows you to connect to a private network via the internet and safely access data. VPNs are excellent safety precautions because nobody outside of the network can see your data. Most companies offer VPNs to employees in order to protect its sensitive data.

Employee Spotlight - Crystal Hess

Account & Communications Manager

Crystal Hess

Q: What is your job title and how long have you been with the company?

A: I am the Account & Communications Manager. I’ve been here at Glassen for roughly 8 months.

Q: What is it like working at Glassen?

A: So far, it’s been great! The work is interesting and constantly changing – there is never a dull day!

Q: What do you like about the company culture?

A: My past work experiences have revolved around working in large global corporations. Working for a smaller firm is exciting because there are less management layers to get through, so my voice is really heard, and my opinions are really taken into consideration and implemented most of the time. All my colleagues are great to be around and work well together, which makes working here a great experience.

Q: What is your favorite part of the job?

A: I love that the work is constantly challenging me. Priorities can change daily, so work is never boring!

Q: What is unique about working at Glassen?

A: I’ve never worked for a company that is so flexible and where everyone’s opinion truly does matter. This gives me a greater sense of pride and ownership in my work.

Q: How would you summarize your job?

A: I help build a relationship with our clients to keep them happy and informed. I meet with clients on a quarterly basis to proactively manage their IT needs, requirements, and prepare for any future enhancements. I also manage our marketing needs, which include our social media presence as well as preparing and sending out our quarterly newsletters.

Q: What is something about you that not many people know?

A: I have a vast knowledge of all types of movies! Back in the day my Blockbuster card used to get a workout!

Q: What is your favorite hobby?

A: I love to garden, go for bike rides with my family and bake with the kids! I enjoy baking so much that I have been known to bring treats into the office on multiple occasions – sharing is caring!

Q: Are you currently binge-watching any shows?

A: I really enjoy Abbott Elementary, Chicago Fire, The Good Doctor, and Never Have I Ever. I just finished binge watching Firefly Lane and if you are looking for a tearjerker, that’s your show! Honestly though, at the end of the day I love to watch reruns of The Office!

Q: One thing you couldn't live without?

A: My family and friends, they make life fun!

Q: What is something we should know about you?

A: I absolutely love fruit. On a daily basis I have a rainbow assortment of fruit cut and ready for munching on the counter!

Get to know the rest of the team!