What's New This Month

August 2023

Upcoming Events

Never miss a thing!!

Keep up to date with what's going on at NWACA. Check out our Calendar of Events.

Calendar of Events

LAST CALL FOR GOLFERS!!

Get registered today!!

Event Registration

2023 Annual Golf Tournament

Get Your Golf Team Together Now!

August 9th, 2023

Auburn Golf Course

29630 Green River Rd SE

Auburn, WA 98092

Interested in being a sponsor? Click here to fill out the Sponsorship Application.

THANK YOU TO ALL OF OUR 2023 GOLF TOURNAMENT SPONSORS!!

This years Gold Sponsor, Jeremy Hart and UniFirst!!

2023 ATE East, Live Training!! September 29-30, 2023

Don't miss out on early bird NWACA Member pricing. Get registered now, offer ends August 31st, 2023.

Visit our Website & Get Registered Today!!!

Please come to relax and socialize with us at the

Sponsor Appreciation Reception Friday Evening!

This is your opportunity to meet and thank the sponsors of

ATE East. Each attendee will receive 2 drink tickets (no-host after 2), and

complimentary taco bar.

Interested in Sponsorship or Becoming an Exhibitor Download the Information Here!! Don't miss your chance to get in front of hundreds of attendees!!!

Click here to download the training schedule

Credit Card Chargebacks - What you Need to Know

Credit card chargebacks are on the rise. Dishonest customers know they can often get their purchase refunded by their card issuing bank simply by submitting a chargeback. To avoid losing a potential chargeback, avoid hand-keying credit card numbers; typically, those taken over the phone. Chip-read card transactions are much more difficult for customers to dispute than ones where a credit card number is keyed into your payment device by hand. In fact, disputes over key-entered transactions in a card-present environment are considered an immediate loss. In the event you are not able to process a chip-read or swiped card transaction, you should request another form of payment as opposed to hand-keying card numbers.

If you are faced with a potential chargeback, or should you have questions, our NWACA Associate Member payments processors are here to help. Feel free to contact Tracy Franks of Tech-Payments or Bobby Walker of Association Processing.

Contact Tracy Franks - Tech Payments

Contact Bobby Walker - Association Processing

Educational News

Do You Know about our Washington State Certified iTAC Apprenticeship Program available to our NWACA Members?

Interested in becoming a Training Agent for our iTAC Apprenticeship Program? You should be!

It’s free to sign up as a training agent and there are no costs until you have an apprentice in your shop working.

Just click on the link below to fill out the form to apply to become a Training Agent with iTAC.

Click Here for Application

Interested and want more information - email us at: [email protected]

Click Here to Learn More About the iTAC Apprenticeship Program

Members News

Please help us in welcoming the newest Associate Member

to the NWACA Family!!!

Founder/CEO: Dori Eppstein

2573 Finkbonner Rd

Bellingham, WA 98226

(970) 980-3661

Dori Eppstein holds a Master's Degree in Clinical Psychology. She is an experienced teacher, trainer, leader, and business consultant who realized she could help others be successful using the same Emotional Intelligence that made her a success. Applying the skills she uses, she has improved business's bottom line by developing strong leaders through emotional intelligence training.

Elitek, an LKQ Corporation subsidiary has just celebrated there one year anniversary here in the Northwest. With coverage in the Seattle and Portland markets, Elitek continues to assist and support repairs in the ADAS programming, scanning, calibrations, and full mechanical areas of our industry. Starting with only two technicians back in June of 2022, Elitek now employs 14 highly trained mobile technicians with a combination of automotive ASE and ADAS electronic diagnostics and calibration experience! We are currently servicing Seattle from Mount Vernon to Olympia including the entire Peninsula and In Portland from Longview WA to Woodburn OR.

All Elitek services are performed at our customers place of business preventing any wasted downtime at the dealership or mechanical shop. By using the Elitek team, we will help to reduce your cycle time, towing bills, wasted use of human resources and most importantly helping to provide outstanding customer service improving shop retention and customer referrals! One additional strength of using Elitek is our national footprint with the insurance industry recognition helping to process claims more efficiently.

As Elitek continues to grow, we will continue to provide the best option for in-house complete ADAS and mechanical needs in our automotive industry. Why send your vehicle out to a local dealership when our Elitek team of expert technicians can support you onsite with our mobile dealership services? Call now to schedule (888) 835-4835.

For more inforamtion

Chapter Meeting News

NWACA-Yakima Chapter Annual BBQ

Northwest Auto Care Alliance-Yakima Chapter, had their annual BBQ on Thursday, July 13th. Special thanks to Randy & Michelle Juette -RJ’s Tire Pros & Auto Experts for hosting at their beautiful home in Selah.

Fizz, (the dog) was the BEST BBQ mascot! There was a slip and slide for the kids to cool off, corn hole game thanks to Alan Bade & lots of wonderful food and beverages to enjoy.

Thank you to all that came and supported the BBQ. See ya next year!

Chapter's break for the Summer and will resume meetings in September.

Collision News

August 2023 Collision Corner

By Micah Strom

Auto Insurance study says underwriting doubled last year
I-CAR launches collisioncareers.com
CCC and Audatex have become the first 2 of the Big 3 estimating system providers

How long has your shop been in business? Almost 40 years

How long have you been with NWACA? Since 1990

What is your specialty? European and Subaru Vehicles

What word of advice would you give to other NWACA members? Keep your passion and treat your clients and staff well. Having a great relationship with other peers in the industry, so we can all help one another, better the industry for everyone.

How long has your shop been in business? 28 years

How long have you been with NWACA? Since 2017

What is your specialty? We are an independent shop so we work for our customers rather then the insurance companies

What word of advice would you give to other members? There is a wealth of knowledge at the meetings. By attending the meetings and getting to know other shop members and other allied members, this is a good way to expand your knowledge of the industry create relationships with other shop owners in the area.

How long has your shop been in business? 37 years

How long have you been with NWACA? Since February 2021

What is your specialty? Tires and Automotive repair

What word of advice would you give to other members? Take care of your employees and always be honest.

Do you want your Auto, Collision or Tire shop featured in our next Dateline?

Email here

Lunch & Learn Zoom & Trainings Schedule

There will be no Lunch & Learns during the month of August. Please feel free to review past Lunch & Learns at the following resources:

Member Zone

YouTube

Tire Dealer News

Tire Sellout Is ‘Becoming Less Bad’

While still negative on a year-over-year basis, our view is that retail sellout sales have begun to slowly inch closer to flat. June represents a seventh consecutive month of negative retail sellout.

Podcast: The Differences Between Radial and Bias Tires For Construction Applications

Sponsored Podcast: In this episode of The Modern Tire Dealer Show, Paschal Dellavedova, Manager of OTR Sales and Service, Western Region, for BKT Tires, discusses radial versus bias tires for construction applications, and more.