Agents & Haulers of National Forwarding Co., Inc. & Affiliates
Angela Beusse, Vice President, Agent & Business Services
2023 Date Changes Prohibited by Agents & Haulers
Due to recent USTRANSCOM updates regarding BVS2.0 and instructions reflected in Advisory 23-0035, customers cannot secure load date changes with the agent or hauler directly; they must facilitate the process with the TSP and JPPSO in writing.
National Forwarding has put new procedures in place to account for this new requirement.
If a customer contacts an origin agent or hauler for a load date change, the customer should be directed to contact NFC Operations for instructions on how to request a date change.
Effective immediately, we have removed the fields for date changes on the NFC pre-move survey form. If at the time of conducting the pre-move, the customer requests a change in load date, NFC Operations is to be contacted prior to the agent agreeing on new dates with a customer. Again, NFC will provide the member with instructions on how to request a date change. Please note the addition/removal of pack dates doesn’t require customer contact to NFC, but load dates should not be shifted to account for a necessary change in pack dates.
If at the time of service, packing finishes early and the customer requests early loading, the customer should be directed to contact NFC Operations prior to the hauler promising to load early. Even early loading requires an email from the member specifically requesting that the shipment be picked up early.
Once date changes have been approved NFC Ops will advise all parties.
We understand that this is a major change in practice. However, this is a USTRANSCOM requirement that will impact future business for all parties if not adhered to properly, and therefore not optional. We appreciate your compliance in the matter in order for us to all have a profitable peak season.