You receive a title with a sticker on it — what should you do? That’s right, anytime you are presented with a title that has a sticker of any sort on it, the sticker must be removed — a sticker on a title is considered a defaced title.
However, if the sticker is unable to be removed without damaging the title, you must apply for a duplicate title.
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It can sometimes take a minute to realize whether a Problem Report or a Clerical Error Statement is the right form to use, so let’s look closer at the intended purpose for each one.
Processing errors
A Problem Report is used to correct a processing error — something that is incorrect on the applicant summary that prints after the deal is posted.
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Paperwork errors
A Clerical Error Statement is used to correct a paperwork error — something that was written on a document incorrectly.
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These two documents are NOT interchangeable. For example, if you receive a QC Notification for a processing error, returning a Clerical Error Statement will not correct what was processed incorrectly.
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In Messwin, please be vigilant when using the Old Title Info button on Tab B. The purpose of this feature is to provide you the ability to look up a title number when it has not been provided for you.
However, if you’re not careful, an incorrect tag could be transferred. This requires submitting a Problem Report (see above) to correct the resulting errors that affect both the tag for your customer’s vehicle and the other vehicle affected by transferring the incorrect tag.
Good news — there’s an easy way to avoid this issue. When using the Old Title Info button, be sure to clear the Pull tag number & type back to main form checkbox at the bottom right (as seen below), which will avoid transferring the incorrect tag.
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Send your completed entry to pafunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than November 6, 2023. The winner will be notified by November 10, 2023. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
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Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
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Curious about our past Quick Tips?
Use the links below to view the last 6 months of Quick Tips on the web.
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1500 Paxton St, Suite 103, Harrisburg PA 17104
Office Phone: 717-724-0744 • pasupport@vitu.com
Office Hours: Monday to Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 4:00 p.m.
Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m.
If you have a registration question or support issue, we're here for you.
Call us at: 717-724-0744
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