While you’re using Vitu, you may have some common questions. Below are some frequently asked questions and some answers that might help.
Why is my deal inactive?
The transaction may have gone beyond 60 days if it’s in an error status or 90 days if in other statuses. To move forward with the process, the transaction must be resubmitted.
I made an error on the VIN/make/model/titling-state — how can I fix that issue?
Please proceed to recreate the deal.
My transaction is completed but I need to fix the lienholder because it's wrong or update an address — how to proceed?
Vitu Interstate offers Interstate Manual Services for this correction, so please get in touch with Vitu Interstate for further guidance.
The pre-audit team has approved my pre-audits, but I cannot locate a generated shipping label.
Once the pre-audit is complete and the monitoring agent notifies that the deal is ready to be sent to service, click the Send to State button to generate a shipping label.
Can I apply for a duplicate title?
Yes, please contact support for further information and guidance on how to apply.
Still have questions?
Here are several ways to get into contact with someone from Vitu who can give you more specific information regarding any questions or issues you may have:
Call: 844-342-0705 (4 am - 8 pm PST)
Email: formsandfees@vitu.com (4 am - 8 pm PST)
Chat: Available within Vitu (4 am - 5 pm PST)
LiveHelpNow Ticket: Available to submit through Vitu or by emailing helpdesk@vitu.com