When submitting a Problem Report, it’s important to get it right. Read on for two reminders regarding the MV-41 and fuel types to keep you in the good graces of PennDOT when it comes to Problem Reports.
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When an MV-41 is required
Any time a Problem Report is submitted to have corrections made on items such as the odometer reading, body type, truck weights or anything listed in Sections D or E on the MV-41, PennDOT requires a completed MV-41 be submitted with the Problem Report. The MV-41 must be completed in its entirety — which includes Section F being signed and Section D being signed by a mechanic, if applicable.
Please note that this is a PennDOT requirement — not a Vitu requirement. To help you out in these cases, if the MV-41 is not included, we will respond requesting one be submitted.
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No Problem Reports to correct fuel type
Problem Reports submitted to correct the fuel type are not accepted. This is as a result of PennDOT using the POLK system to auto-populate the fuel type that was effective July 2022. Please review the attached bulletin which describes how the fuel type now automatically generates with information received from POLK — and therefore, cannot be changed.
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It’s important to remember that PennDOT prohibits the use of Fee Waiver 55 to add a missed lien. This is because the intended purpose of Fee Waiver 55 is ONLY to correct an applicant's name within the tanking period.
Please do not alter the MV-752 — Online Programs Fee Waiver Sheet in any way. The MV-752 may only be used for the purpose of the fee waivers listed on the form — and this does NOT include adding a missed lienholder.
If adding a lien is missed during the processing of a transaction, a Problem Report MUST be submitted.
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The MV-39 — Notification of Assignment/Correction of Vehicle Title Upon Death of Owner is required to be completed and submitted anytime a transaction is accompanied by a death certificate.
Please note: the MV-39 is now a two-page document, so be sure to complete and submit both pages.
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We’ve noticed errors being made within the name field, especially when entering two applicants’ names or where there is a suffix such as Jr. or Sr.
Errors of this type could incur title fees ($67.00) that must be paid to correct. Any errors realized within the tanking period may still be sent in with a Problem Report for free correction before the title is released, OR it can be done in MessWIN with the MV-03 change transaction. To do the latter, simply amend the prior WID under Fee override.
Most names are entered into the system through a special control for name entry. There are three types of names:
- Same last name (SNG)
- Different last names (DBL)
- Company (COM)
Each name type has special requirements for its entry. The name field should have no punctuation, with the following exceptions:
- One comma is allowed (for name formatting)
- One hyphen
- One ampersand
Here are some examples of different names in the various formats:
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If you have any questions, please feel free to call 717-724-0744 and select option “0.”
Please note: pressing option “0” for support may change in the near future. Please listen carefully to the recording.
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All copies being submitted as supporting documents must be legible. The document should contain all of the information, have no information cut off, and should be clear and easy to read — not too light or too dark.
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You’ve got a Pennsylvania-related business question — what number should you call?
That’s right — call 717-724-0744 and select option “0” to go directly to our Pennsylvania customer support.
Unfortunately, dialing any other number causes a delay in receiving a call back from our team. To make sure your call is routed correctly, take note of our customer support number for the Pennsylvania office — that’s where we have all our Pennsylvania expertise available to you, right when you need it.
Please note: pressing option “0” for support may change in the near future. Please listen carefully to the recording.
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Send your completed entry to pafunfacts@vitu.com, along with your name and contact information. We will randomly select one winner from the current entries. The winner will receive a $25 Amazon gift card.
Submit your response no later than July 5, 2024. The winner will be notified by July 10, 2024. Please limit responses to one email per person. Allow up to one week for delivery of the prize to your email address.
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Last Month’s Stress Buster Winner
Congratulations to the winner of last month’s Stress Buster Contest!
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April’s Emoji Stress Buster Answers
We’ve had a lot of questions about the answers to April’s Stress Buster. We’ll attach the intended answers here, but due to the interpretive nature of this puzzle we accepted answers not on our answer sheet — so long as they were creative. It’s all for fun (and prizes).
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Curious about our past Quick Tips?
Use the links below to view the last six months of Quick Tips on the web.
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1500 Paxton St, Suite 103, Harrisburg PA 17104
Office Phone: 717-724-0744 • pasupport@vitu.com
Office Hours: Monday to Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 4:00 p.m.
Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m.
If you have a registration question or support issue, we're here for you.
Call us at: 717-724-0744
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For 2024, Vitu’s Marketing Team harnessed AI to create a collection of visually captivating, if not 100% accurate, images from across the nation here.
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