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Dear Service Providers,
Beginning in August 2025, the Los Angeles Homeless Services Authority (LAHSA) will implement an updated referral and matching process across all Interim Housing (IH) programs. This enhancement is designed to significantly reduce the time between an IH match and participant move-in by automating intake scheduling process and eliminating the need for back-and-forth email coordination. This update is a part of the ongoing rollout of LAHSA’s enhanced Inventory Management System and reflects our continued commitment to streamlining access to interim housing and improving system efficiency.
Effective Monday, August 18, 2025, a new enhancement to the matching process will be implemented across all LAHSA-funded Interim Housing (IH) programs. All matched programs are expected to adhere to the updated procedures outlined below.
Summary of the Enhancement
Once a participant is matched to an available IH bed, the system will automatically notify the participant’s case management team or referring party via email. This email will include a Calendly link that allows the referring party to immediately schedule an intake appointment at the assigned IH site. Calendly will be linked to the IH provider’s calendar and will reflect all available intake appointment times based on the intake coordinator’s schedule. Once an intake is scheduled, a confirmation email will be sent out along with a calendar hold to both the referring party and the receiving IH provider.
Key Process Updates
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Once a match confirmation email is sent, the referring party will have 24 hours from the time of the match notification to use the Calendly link to schedule the intake for their participant.
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Once the intake is scheduled, the participant will have an additional 24 hours to complete the intake at the IH site (total of 48 hours from initial match).
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If no appointment is scheduled or the intake is not completed within the timeframes mentioned above, the match will expire, and the bed will be reassigned to the next eligible participant. Note: we will review the process to put participants back on the queue after missed intake appointments.
This enhancement is designed to increase bed utilization, reduce delays in the placement process, and ensure that available IH resources are used as efficiently as possible.
Service Provider Action:
Attend the Calendly Training Session: Part of this automation will require all participating IH sites to utilize Calendly, a calendar and scheduling software, that LAHSA has contracted. At the training session you will learn how to create your Calendly accounts, set up your IH site’s calendar to Calendly, how to use automations that will help optimize the referral & matching process, and how to assign a responsible staff member for your IH site to receive notifications.
Training and Support:
To ensure optimal adaptation, several training and support sessions are scheduled in the upcoming weeks.
Live Training Sessions
Video recordings will also be available for those that are unable to attend the live training sessions.
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Calendly Training for Providers: Scheduling Made Simple
o Thursday, August 7, 2025 at 1 PM - 2 PM
o Zoom Registration Link: Register Here
- Interim Housing Referral Training for HMIS Users:
o Thursday, August 14, 2025 at 1 PM - 2 PM
o Zoom Registration Link: Register Here
Weekly Office Hours
We will be hosting office hours weekly.
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HMIS Office Hours: Join us every Thursday from 2 – 3 PM!
o Join Zoom Meeting
- Meeting ID: 884 2267 7023
- Passcode: 159011
Daily Technical Support
Submit your technical questions via our ticketing system.
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Submit a HMIS Support Ticket to LAHSA’s Enterprise Ticketing System: Select HMIS Support, then Inventory from the drop-down menu to expedite.
o How to submit a support ticket: LAHSA's Enterprise Ticketing System
Additional Resources
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Visit the HMIS Inventory Resources page: Here
We look forward to our continued collaboration as we work to improve our system.
Best regards,
Team LAHSA
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