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With peak season in full swing, we want to remind origin agents and haulers the importance of completing an accurate and timely pre-move survey, along with common trends on preapproval requests.
Pre-Move Surveys
- For standard award shipments, pre-move must be submitted to NFC no later than nine government business days from the first pack date. If a shipment is awarded within 9 days of the first pack date, pre-move must be submitted to NFC within 3 days of the shipment award.
- For short fuse shipments awarded less than 3 days prior to the first scheduled pack/pickup date, the pre-move must be submitted to NFC within 1 day of the first pack date.
- For your convenience, NFC’s Pre-Move Survey advises of the date the survey needs to be completed and returned to our office and is pre-printed with the TSP and customer info.
- Upon acceptance of our shipment, NFC will email you our Pre-Move Survey Form. Completion of the NFC Pre-Move survey form is mandatory and the origin agent may be subject to a 3% reduction in origin service commission if not returned by the shipment load date.
- If a physical pre-move survey is performed and the condition of the residence is questionable, please alert our Ops team ASAP so that we can involve the base and get ahead of the problem prior or packing and/or loading. If the pre-move survey is virtual or a phone survey, kindly reminder the customer that any untidiness of the pickup location must be rectified so that it does not hinder the job performance of the pack/load crew.
- All completed NFC Pre-move survey forms and cube sheets should be sent to one email address: premovesurveys@nationalforwarding.com.
Preapprovals/Accessorial Service Requests
We have seen an increased need by the PPSOs for additional information when submitting for preapproval requests. In order to avoid any delays in the approval process, we strongly advise that our OAs take note of this during the time of the pre-move survey and include this information on the NFC Pre-Move survey form.
- Include make, model, and photos for all third-party requests involving fitness equipment.
- Include make, model, photos, and weight for all extra labor or third-party requests involving safes and/or hot tubs.
- Provide a valid transfer point address for all shuttle requests.
- Provide photos and a detailed description for all crate requests - do not just note "table top" or "taxidermy", e.g. specify glass, marble etc. and deer head, elk mount etc.
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Parking permits are considered an accessorial service request and, if approved, are billable to the government. The OA is responsible to note if a parking permit is needed and provide cost so our preapprovals team can submit the request. If the location is in a city where the permit can only be obtained by the customer, OA is also responsible to note this on the NFC Pre-move survey form. We will then reach out to the customer on cost, so that the request can be submitted and customer reimbursed.
Providing this information at the time of pre-move survey submission can eliminate the back and forth communications between all parties and ensure more timely entries, thus allowing for advanced approval notice to our agent families, and ample time to secure third-party coverage when applicable.
As always, thank you for your continued hard work and support during this peak season. Please feel free to reach out to me directly with any questions or concerns.
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