2026-3

 

From the Desk Of

Curtis Glassen

As we continue through 2026, one of the questions our team has been asking clients during quarterly meetings is: What are your IT and AI goals?


What has become increasingly apparent is that most businesses are focused on maintaining the systems and processes that already serve them well. While many organizations have experimented with AI tools for tasks such as writing emails or generating content, relatively few have identified meaningful ways to incorporate AI into their day-to-day operations.


Within our own organization, AI has quickly become an important part of how we work. We are using it across research, analysis, documentation, communication, and internal processes, and new use cases continue to emerge every week. We look forward to helping our clients identify practical opportunities for AI adoption through future discovery and enablement initiatives.


We are also excited about new opportunities made possible by recent investments in our management platforms. For example, we can now quickly generate insights into business phone system usage, call flows, and call handling patterns that may help organizations make more informed decisions about both customer experience and staffing.


Finally, our quarterly meeting process is receiving a refresh. Our internal technology alignment reviews will become more thorough, and clients will see clearer recommendations, stronger supporting rationale, and more actionable summaries designed to help align technology decisions with business goals.


Thank you for your continued trust and partnership. We look forward to helping your organization make the most of technology in the months ahead.

Curtis Glassen

On-Prem Server to Cloud: Is Your Business Ready to Make the Move?


For many businesses, the server sitting in the office has been the backbone of daily operations for years. It stores files, runs applications, manages access, and keeps things moving. But as technology continues to evolve, more organizations are asking the same question: Is it time to move from an on-prem server to the cloud?


We’ve helped many businesses make this transition, and the reality is that there isn’t a one-size-fits-all answer. The good news is that cloud solutions have become more secure, reliable, and accessible than ever before, making them a practical option for businesses of all sizes. Many organizations find that moving from traditional servers to cloud platforms can improve flexibility, reduce infrastructure headaches, and create a stronger foundation for future growth.


It’s Not Always All or Nothing

Signs it may be time to consider a move include an aging server, increasing remote work needs, growing security concerns, or the desire to simplify IT management. The good news is that moving to the cloud doesn’t have to be an all-or-nothing decision. Many businesses start by migrating files, email, or specific applications while keeping other systems in place.


The Bottom Line

We help businesses evaluate their current environment and determine the right path forward. Whether that’s a full cloud migration, a hybrid approach, or replacing existing hardware, the goal is the same: creating a secure, reliable, and scalable technology environment that supports your business today and into the future. Are you ready to explore your options – contact us today!


Business AI vs Public AI: What’s Safe for Your Company to Use?


AI is everywhere right now—from tools like ChatGPT, Claude, to Microsoft Copilot—and businesses are jumping in quickly. But not all AI is created equally, especially when it comes to protecting your company’s data. Understanding the difference between public AI and business-grade AI is key to using it safely and effectively.


What Is Public AI?

Public AI tools are the free or widely available platforms anyone can use. Think of ChatGPT, free AI image generators, or browser-based tools.


Why MFA Alone Isn’t Enough for Microsoft 365


(And Why Business Premium Has Already Become the New Baseline Plan)


Many business owners assume Multi Factor Authentication (MFA) fully protects their Microsoft 365 accounts.


Today, that is no longer true.


Most Microsoft 365 breaches do not happen because someone breaks a password.They happen because attackers steal a login session that MFA already approved. This technique is called session hijacking or token theft.


 
 
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Glassen Technology Services | 8332 Corporate Drive | Mount Pleasant, WI 53406 US