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As we continue to navigate through peak season, I would like to thank our agents and haulers for their dedication in providing quality and care to our military customers.
The PPA has identified two areas to improve on for the remaining peak season moves:
1) There must be at least one English speaking crew member who is onsite at all times during service of the move. They should be acting as the point person and communicating between the rest of the crew and customer on services.
2) At delivery, the customer is entitled to: full unpack, one-time placement, debris removal and reassembly of household goods. Make sure that the proper number of crew members and enough time is allocated to perform these services.
We appreciate everyone's continued compliance of the Tender of Service. These are critical requirements for the program and all our continued success.
If you have any questions, please reach out to NFC Operations at nfcoperations@nationalforwarding.com.
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