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With over 20 years in the content industry, Alesia Harwood brings a uniquely broad perspective that spans technical writing, learning and development, change management, consulting, sales, and customer success. Her career reflects a consistent focus on helping organizations and professionals translate complex ideas into clear, actionable knowledge.
Alesia has been with Cisco for over a decade in roles across customer success and learning and development, where she supported global teams in driving adoption, capability building, and customer value. Today, she is an AI transformation strategist, partnering with sales organizations to harness AI in practical, human-centered ways.
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