Eden I&R
January 2020 E-Newsletter
Happy New Year!

Eden I&R extends our deepest thanks to the volunteers, community partners, and donors who made our work possible last year.

Thank you for being a part of the Eden I&R community, and all the many ways you continue to contribute to our success. May the new year bring joy, peace, and happiness to you and your families.
We're Hiring!
Director of Programs
Eden I&R seeks a Director of Programs to ensure successful delivery of our programs including 211 Alameda County, After Hours, Disaster Preparedness, Housing, and AIDS Housing Information Project (AHIP). The successful candidate will ensure seamless team management and development, program design and evaluation. In this newly established role, the Director of Programs will manage five direct reports and be a key decision maker and external representative for Eden I&R. Click here to learn more and apply.

Bookkeeper/Administrative Assistant
Eden I&R is hiring a Bookkeeper/Administrative Assistant to maintain a complete, up-to-date record of accounts and financial transactions, and assist the Executive Director and Development Manager with a variety of clerical tasks. Confidentiality, efficient time management, excellent organizational skills, and attention to accuracy are essential qualifications. Click here to learn more and apply.

211 Phone Line Resource Specialist
Eden I&R is hiring a 211 Phone Line Resource Specialist to assess callers' needs, conduct intake, collect accurate client information, and make appropriate referrals.  Click here to learn more and apply.

After-Hours/2-1-1 Phone Line Resource Specialist (On-Call)
Eden I&R seeks an After-Hours/2-1-1 Phone Line Resource Specialist to address 2-1-1 clients’ concerns over the phone and provide needs assessments and referrals. The resource specialist will also take information from after-hours callers to relay to county staff. Click here  to learn more and apply.
Disaster Preparedness

Partnering with Government - Panel Discussion & Training
Wednesday, January 29, 2020 | 9:30 am – 12:30 pm
Alameda County Office of Emergency Services, 4985 Broder Blvd, Dublin

Alameda County Voluntary Organizations Active in Disaster (VOAD) is hosting a free, three-hour Disaster Preparedness Training for nonprofits and community based organizations to learn skills to better partner with government agencies to form a powerful whole community response. Eden I&R's Disaster Preparedness Coordinator will conduct this training. Click here   to learn more and register.
Disaster Preparedness Summit
Thursday, January 30, 2020 | 8:30 am – 5:00 pm
Concord Police Department, 1350 Galindo Street, Concord

Contra Costa County VOAD is hosting a free, all-day Disaster Preparedness Training for nonprofits and community based organizations.  Click here  to learn more and register for this summit that can help you prepare yourself, your organization, and your community for a disaster.
Earn it! Keep it! Save it! Free Tax Preparation

Get your taxes done right by an Earn it! Keep it! Save it! expert and maximize your refund! Call 211 or visit earnitkeepitsaveit.org to make an appointment at one of 200+ Bay Area locations.

You could qualify for more than $6,000 in refunds from the California and Federal Earned Income Tax Credits!
211 By the Numbers - December 2019
211 Alameda County

5,478 conversations handled*

6,505 referrals provided


72% female

27% single mothers with minor children

53% Living with disabilities

*reflects both calls and two-way texts to 211
Average Call Length

4:14  minutes
Average Wait Time

2:29 minutes
Services Database

61 agency record updates

298 program record updates
Housing Database

137 units added

1,845 records updated
"I have talked with 3 different staff members over the past couple of days, and they have been very patient." - 211 Caller
Caller Stories
Once again, 211 played a pivotal role during the holidays for those in need. 211 handled 364 calls requesting information about holiday programs, including food and toys, and provided 506 referrals. Below is one example of a caller 211 assisted with holiday program information:

A father of four called from Union City looking for resources for food and toys for the holidays. He had been laid off in October and his wife had back surgery in November, so money was tight and primarily going toward rent. All four children were under age 10, and the family wanted to celebrate Christmas. 211 informed them that since they recently received food from Tri-City Volunteers, this family was eligible for their Holiday Toy Party that was being held in December. This family was thankful that 211 had this information for them.

For additional 211 call examples handled in December, go here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In December, AHIP had 14 in-person meetings and 79 calls with clients, and provided 75 service referrals and 268 housing referrals.
December Outreach
100 people engaged at events and fairs

15 community meetings attended

29,042 website page views
2,360 outreach materials distributed

5 disaster preparedness trainings held

5,176 website sessions/visitors
Thank You to Our Partners
Referral Partner Spotlight -
Bay Area Community Services (BACS)

Bay Area Community Services (BACS) believes that nobody wants to be homeless, to be struggling with mental health issues, or to be getting out of jail without a community to care for them. BACS’ mission is to do ‘whatever it takes’ to uplift our most vulnerable community members, and BACS breaks the barriers that hold people back by being tireless advocates. BACS’ mental health services span from the first sign of crisis, during treatment, and beyond wellness. BACS’ housing services are “housing first”, so that once people have their basic necessities (food & shelter) taken care of, BACS can help address behavioral & physical health issues, employment, substance use, and more – to help every person they serve achieve lasting stability. To learn more about their work, visit  www.bayareacs.org .
Donor Spotlight - Oakland Sugar-Sweetened Beverage Tax Fund Program

We are always happy when we can partner on initiatives that benefit the health and well-being of our callers. In 2019 we began working with the City of Oakland to promote water consumption, and provide referrals for healthy food and wellness. Staff developed new messaging that has been added to the 211 phone line wait message educating callers on the harms of sugar sweetened beverages and promoting water. Information is also being distributed by Eden I&R staff at outreach events. Follow us on Facebook and Twitter for more health tips on how to drink more water!