Eden I&R
July 2019 E-Newsletter
Earthquake Preparedness

USGS has reported a 4.4 earthquake east of Blackhawk, CA today, July 16. There are no reports of damages, but the assessment of community damages is ongoing.

Taking the proper actions, such as “Drop, Cover, and Hold On," can save lives and reduce the risk of injury during an earthquake.  Click here to learn more about what to do in specific situations or if you are living with a disability. Click here to learn more about Eden I&R's Disaster Preparedness trainings.
Alameda County Regional Housing Survey

Alameda County is seeking feedback on housing issues to help prepare the 2020-2024 Regional Analysis of Impediments to Fair Housing Choice Report. Your feedback will help guide housing policies and housing goals in Alameda County!

To help, please take this 10-15 min Alameda County Regional Housing Survey to share your views on housing characteristics and housing needs.
Planned 211 Phone Outage

A scheduled phone maintenance upgrade will take place this Wednesday, July 17 from 1 am to 2 am.  If calling 211 during this time, the caller will receive a message prompting them to leave a voicemail or call again after 2 am.

This outage should affect 211 only and not our answering service for Alameda County’s After Hours Service Programs.
Resources for Immigrants

Service providers and others in the human needs community can call 211 or use the resources below to help their immigrant neighbors who are threatened by raids.
We're Hiring!

211/Afterhours Supervisor
Eden I&R seeks a full-ti me 211/Afterhours Supervisor to join our compassionate team that is making a difference in the lives of low-income Alameda County residents. Under the direct supervision of the Deputy Director and in partnership with the 211 Program Manager, the 211/Afterhours Supervisor will assist in the day to day operations of the 211 Call Center and ensure adequate coverage of the Afterhours phone lines, which operate weekdays 5PM – 8AM and 24 hours on the weekends.  Click here  to learn more and apply.

211/Afterhours Phone Line Resource Specialist
Under the direct supervision of the 211 Program Manager and 211/Afterhours Supervisor, the After-Hours/211 Phone Line Resource Specialist will address 211 clients' concerns over the phone and provide needs assessments and referrals. Additionally, they will take information from After-Hours callers to relay to the After-Hours supervisors and workers. Click here to learn more and apply.
Public Safety Power Shutoff Information

We attended the Wildfire Safety Open House hosted by  Pacific Gas and Electric Company last week  to learn about the expansion of their Public Safety Power Shutoff program. Here are a few key takeaways:

• Public Safety Power Shutoff is a deliberate shut down of power under a set of weather conditions, to prevent wildfires.

• This can affect anyone in California, not just the “high fire risk” zones. This is due to the fact that both transmission and distribution lines have to be considered.

• Plan for at least 48 hours without power. Hopefully power will be restored faster, but first the weather conditions have to end, and that alone could take days.

• Those with medical needs truly need to plan. Pacific ADA has a good checklist .

• Visit www.pge.com/wildfiresafety for more safety information from PG&E

Our Disaster Preparedness Coordinator, Lars Eric Holm, can provide trainings on how to prepare for Public Safety Power Shutoffs. Click here to learn more about our free trainings for nonprofits.
Back to School Backpack and Shoe Giveaway Signups

Public signups for Davis Street 's Back to School drive will take place July 15-24 or until they reach capacity. The program provides new shoes, school supplies, and backpacks for children in preparation for the upcoming school year. These supplies are available for children in grades K– 12 only who live in San Leandro, San Lorenzo, Castro Valley, Ashland or Cherryland, or who are an active Davis Street client.

Click here to learn more about how to sign up.  Contact Kristal at 510.347.4620x163 or kgonzalez@davisstreet.org for eligibility.
211 By the Numbers - June 2019
211 Alameda County

5,847 conversations handled*

7,459 referrals provided


71% female

28% single mothers with minor children

58% Living with disabilities

*reflects both calls and two-way texts to 2-1-1
Services Database

316 agency record updates

437 program record updates
Housing Database

99 units added

3,305 records updated
"211 has helped me so thoroughly . I was shaking when I first called because I am a senior in an old car and was scared to death to drive to Hayward. The (Phone Resource Specialist) helped me out with directions and even told me where the parking was...everything.  She is a lovely person and I really appreciated her help."
Caller Stories
An Alameda man called for housing assistance . He was living in his ex-wife's home. She holds a Section 8 voucher that does not include him so he needed to relocate. He has been living with her because of multiple health issues, but she received a 30-day notice for him to vacate the property. He is partially blind and uses a wheel chair and a walker. He also receives dialysis a couple of times a week and has In Home Support Services. He needed to find a place to stay before the 30 days were up. Because he did not meet HUD's definition of literally homeless he was not eligible for the county’s Coordinated Entry System. 211 provided a referral to Bay Area Community Services (BACS) for housing counseling. He was also given a referral to Community Resources for Independent Living (CRIL) to help with his SSI application and all other benefits he may be entitled, and housing resources for those living with disabilities. He was then provided referrals for transitional housing in hopes of finding space for him to move to within the 30 days. 

For additional 211 call examples handled in June, go  here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In June, AHIP handled 91 calls, provided 79 service referrals and 426 housing referrals.
June Outreach
520 people engaged at events and fairs

18 community meetings attended

32,232 website page views
3,962 outreach materials distributed

7 disaster preparedness trainings held

5,751 website sessions/visitors
Thank You to Our Partners
Donor Spotlight - Alameda County
Transportation Commission

Alameda County Transportation Commission plans, funds and delivers transportation programs and projects that expand access to vibrant Alameda County. Eden I&R is grateful to receive funding from Alameda County Transportation Commission to provide coordinated mobility management via 211, including detailed and targeted transportation recommendations for seniors and those living with disabilities.
Referral Partner Spotlight - Alameda County Behavioral Health Care Services (ACBHCS)

The mission of Alameda County Behavioral Health Care Services is to maximize the recovery, resilience and wellness of all eligible Alameda County residents who are developing or experiencing serious mental health, alcohol or drug concerns. They administer community mental health centers, an alcohol drug center, the psychiatric inpatient program at John George Pavilion, and also provide consultation, community education and training . To learn more about their work, visit http://www.acbhcs.org/.
Volunteer Spotlight - Susan Farley

Susan has wanted to be a part of the non-profit sector for some time and is volunteering as part of her training at the Computer Technologies Program. She provides administrative support to the Eden I&R team and enjoys working with the public. Susan studied Fine Art, Graphic Design and Computer Graphics, and brings those skills to her volunteer role. Thank you for volunteering with us Susan!

If you are interested in learning more about volunteer opportunities,   please contact Volunteer Coordinator Jeanette Mills at 510-727-9503 or   jmills@edenir.org .
Thank you to the following organizations for providing in-services for our staff in June.