Eden I&R
June 2019 E-Newsletter
June is Elder Abuse Awareness Month

With a growing global population of elderly people, and as longevity increases, abuse of the elderly is an increasing and serious problem that affects health and human rights, so it is vital to raise awareness of it and thus prevent it whenever and wherever possible. If you or someone you care about is suffering from abuse call 211 or text your zip code to 898-211 for a referral to an agency that can help.
We're Hiring! - 211/Afterhours Supervisor

Eden I&R seeks a full-ti me 211/Afterhours Supervisor to join our compassionate team that is making a difference in the lives of low-income Alameda County residents. Under the direct supervision of the Deputy Director and in partnership with the 211 Program Manager, the 211/Afterhours Supervisor will assist in the day to day operations of the 211 Call Center and ensure adequate coverage of the Afterhours phone lines, which operate weekdays 5PM – 8AM and 24 hours on the weekends.  Click here  to learn more and apply.
Help 211 Support Callers Like Maria

“I had nowhere to go. I never, ever thought I’d be homeless with my kids,” said Maria. That’s when she called 211 to find support.

“That is what saved me.”

Please consider making a generous donation  before our fiscal year ends on June 30th.  Your gift helps ensure that someone is always there to answer calls from people like Maria . Click here to read Maria's full story.
Quick Question? Text 211 at 898-211
Available Monday-Friday 9 am - 4 pm

Have a quick question? Did you know you can now text 211 Alameda County Monday-Friday from 9 am – 4 pm? Text your zip code to 898-211 for fast referral information.

You can also visit our comprehensive online services database or housing database to search for information any time.
National AIRS Conference Presentation

On June 4 our Executive Director presented on a panel at the national Alliance of Information and Referral Systems ( AIRS) conference titled “How Can Your I&R Respond to Active Shooter/Mass Casualty Incidents,” and shared 2-1-1 Alameda County’s experience during and after Oakland’s Ghost Ship Warehouse Fire. Other panelists spoke about their 2–1-1’s response to the Borderline Bar shooting in Ventura County, the Route 91 Harvest Festival shooting in Las Vegas, and the shooting at Marjorie Stoneman Douglas school in Florida.
211 By the Numbers - May 2019
211 Alameda County

5,947 conversations handled*

7,907 referrals provided


70% female

26% single mothers with minor children

56% Living with disabilities

*reflects both calls and two-way texts to 2-1-1
Services Database

421 agency record updates

619 program record updates
Housing Database

215 units added

3,404 records updated
"The (Phone Resource Specialist) helped me above and beyond. She has done everything possible to help me. I’m just grateful.”
Caller Stories
A Pleasanton resident called stating he was extremely lonely and depressed and needed someone to talk to. He said that he did not plan to commit suicide but wanted to talk to someone. He was having to move out of the room he had lived in for the past 12 years which caused anxiety and fear. 211 referred him to the Suicide Prevention Crisis Line, then with his permission advocated for him by calling and warm transferring him to the ACCESS/Crisis line for immediate mental health support.

For additional 211 call examples handled in May, go  here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In May, AHIP handled 90 calls, provided 101 service referrals and 339 housing referrals.
May Outreach
822 people engaged at events and fairs

22 community meetings attended

42,682 website page views
5,729 outreach materials distributed

3 disaster preparedness trainings held

5,960 website sessions/visitors
Thank You to Our Partners
Donor Spotlight - Eden Area Foundation

The Eden Area Foundation was created as the result of a planned gift to Eden United Church of Christ. In 1999, Eden Church created the Eden Area Foundation, a 501(c)3 nonprofit organization, in order to create a permanent endowment of charitable funds to benefit the Eden Area. Since 2003 the Foundation has granted over $3.5 million to local organizations serving children and youth, people in need, and community relations in the Eden Area. Eden I&R is grateful to have received support for 211 through the Eden Area Foundation for many years.
Referral Partner Spotlight - Alameda County Community Food Bank

For over 30 years, the Alameda County Community Food Bank have stood by their unwavering belief that food is a basic human right. They distribute millions of healthy meals every year, and are on the forefront of new approaches to ending hunger and poverty. To learn more about their important work, visit https://www.accfb.org/.
Volunteer Spotlight - Kim Wininger

Kim Wininger is the Chair of Eden I&R's Board of Directors and has volunteered as a board member since 2016. She appreciates the opportunity to work with people from different backgrounds to provide resources to those in our community that need additional support.

"I find it most gratifying when we can help vulnerable populations become self-sufficient while helping them maintain dignity at the same time," says Kim, who is a Regional Service Manager at  Wells Fargo .

Eden I&R is actively recruiting new board members. If you would like to learn more about board service at Eden I&R, please contact Development Manager Catherine Stahl at  cstahl@edenir.org.
Thank you to the following organizations for providing in-services for our staff in May.