2020 was a year like no other. Calls to 211 surged following the first Stay at Home Order in March. Hundreds of records in our database had to be immediately updated as programs and other

information were impacted by Covid-19.  Our team came together during this difficult time to respond to the crisis.

Click here  to read our 2020 Annual Report which demonstrates how Eden I&R made a difference last year.

Alameda County is now Vaccinating:

The Alameda-Contra Costa Transit District (AC Transit) is teaming resources with their sister Bay Area transit agencies to ensure that the entire Bay Area can use transit to get to C-19 vaccination sites. Their collective transit agencies created a one-stop website at healthytransitplan.com.

Riders not only have a full list of vaccination sites accessible by public transit, but also the special rider promotions currently serving each site. Transit-friendly vaccination sites will help provide equitable access, especially for vulnerable Bay Area communities that have been disproportionately impacted by the pandemic.

Dr. N. Ewen Wang is Professor of Emergency Medicine and Pediatrics at Stanford University School of Medicine, with over 20 years of clinical experience locally and globally. Her research and service is in the area Social Emergency Medicine defined as: “Applying knowledge about social determinants of health to the bedside and developing effective, systematic interventions that reach out into the community.” She is medical director of an undergraduate group which screens for social needs in the ED, provides resources and follows-up. Most recently, Dr. Wang has worked with groups such as Center for Human Rights and Constitutional Law, National Center for Youth Law and Human Rights Watch to focus her efforts on advocacy and scholarly work for immigrant children.

If you are interested in board service, please contact Eden I&R’s Executive Director, Alison DeJung, at [email protected]. Women, minorities, people with disabilities, veterans, people impacted by the justice system, and other candidates from diverse backgrounds are encouraged to reach out about this opportunity!

Get your taxes done right by an Earn it! Keep it! Save it! expert and maximize your refund! To make an appointment at one of the the Bay Area locations, visit earnitkeepitsaveit.org. Online and in-person tax help is available. You can also call 211 for more information.

The 2020 Tax Deadline for individuals has been extended to May 17, 2021 by both the state of California and the federal government.

Click here to learn more about the program and how to apply.

In December Eden I&R announced the launch of the new improved website www.achousingchoices.org, home to ALL active waiting lists for affordable housing in Alameda County. The website features improved accessibility features based on best practices and input from local focus group participants in the homeless and mental health community.

In January, our housing team co-presented a workshop to over 50 participants with Health Leads entitled "How Do I Access Affordable Housing?" The content included A 90-minute virtual workshop in which participants learned key steps to finding affordable housing and heard advice from expert housing navigators on how to ensure clients have a competitive edge. 

Housing Staff are also participating in the BLOOM Steering Committee, which is working on the design of the Alameda County Housing portal, which can be accessed at: https://housing.acgov.org/

As the vaccine continues to be distributed, COVID-19 is still in our community. It is still important to do our part to slow the spread. With the various celebrations and observances ahead, let’s not forget to stay safe. Avoid gatherings outside your household. Wear a mask when you’re out and wash your hands frequently. Follow @Dare2BWell on Twitter for Alameda County Public Health updates!

We've partnered with the Contra Costa Crisis Center, United Way Bay Area, One Degree

and Health Leads to create the Bay Area Covid-19 Resource Guide! Residents impacted by the pandemic can find a central location for essential resources here: https://www.connectbayarea.org/

The Alameda County Probation Department's Reentry Resource Portal, which is hosted within the 211 information system, can be found on our website at reentry.211alamedacounty.org, and aggregates useful information to help people with reentry. We are happy to share this portal for justice-involved citizens to explore and find supportive resources for preventive and rehabilitative services.

A San Leandro family called seeking resources for Covid-19. Both adults in the household tested positive for Covid-19, have been unemployed since the end of January, and were unsure when they could go back to work. One adult was collecting CalWorks but did not receive full benefits. 211 provided this family with information on several drive-through food pantries as well as Eden Council for Hope and Opportunity, Inc for rental assistance. To read additional 211 call examples from February, click here.

7,110* conversations handled

5,641 referrals provided

*Inlcudes 1,049 calls for vaccine appointment scheduling.

72% female

22% single mothers with minor children

53% Living with disabilities

Conversations handled reflects both calls and two-way texts to 211.

4:03 minutes

3:08 minutes

188 agency record updates

458 program record updates

195 units added

1,692 records updated*

*the number of housing record updates reported last month was inaccurate. In January 1,497 updates were made.

In February AHIP completed 197 calls and 7 face-to-face meetings with clients, provided 540 housing referrals and 165 referrals to services. 4 site visits were also conducted and 1 client was assisted with Coordinated Entry System navigation and document readiness. Since July 1, 2020, AHIP has provided assistance to 261 unduplicated clients.

24 community web-based meetings & calls attended

41,321 website page views

16,008 website sessions/visitors

Partner Spotlight - Native American Health Center

Native American Health Center(NAHC) is a nonprofit Federally Qualified Health Center proudly serving California’s Bay Area Native Population and other underserved communities. Caring for the Bay Area since 1972, NAHC has worked at local, state, and federal levels to deliver resources and services for the urban Native community. As an Urban Indian Health Project through their relationship with the Indian Health Service, they are dedicated to providing high quality medical, dental, behavioral health, community wellness, and social service programs. Click here to learn more about Native American Health Center.

Eden I&R is the proud recipient of a grant from United Way Bay Area to conduct Earned Income Tax Credit (EITC) and free tax preparation outreach. With early roots among the nation’s first community chests, incorporated in 1922, United Way Bay Area has a rich history of bringing together individuals, nonprofits, businesses, and government entities to fight for a strong, vibrant, and healthy community. Click here to learn mroe about United Way Bay Area.