Eden I&R
May 2019 E-Newsletter
May is Mental Health Awareness Month

Mental health consistently ranks in the top 10 needs of callers to 211 Alameda County. In Fiscal Year 2017-2018, 211 handled 8,812 calls related to mental and/or physical health, and made 12,698 referrals for mental health and other health care. If you or someone you care about could benefit from mental health support, don't let stigma keep you from getting help. Call 211 or text your zip code to 898-211 for a referral to an agency that can provide support.
Quick Question? Text 211 at 898-211
Available Monday-Friday 9 am - 4 pm

Have a quick question? Did you know you can now text 211 Alameda County Monday-Friday from 9 am – 4 pm? Text your zip code to 898-211 for fast referral information.

You can also visit our comprehensive online services database or housing database to search for information any time.
Disaster Preparedness

Eden I&R's Disaster Preparedness Coordinator, Lars Eric Holm, was recently featured on Power On: LIVE! where he talked about 211's services and how to prepare for emergencies like floods, wildfires, and earthquakes.

Eden I&R provides a full range of disaster preparedness trainings. Contact Lars Eric at 510-727-9516 or    leholm@edenir.org  to schedule a training!
Community Information Exchange Summit

Eden I&R's Executive Director and Deputy Director were excited to attend the second annual Community Information Exchange Summit in San Diego last month. Lots of learning and sharing took place, from not only  211 San Diego , but other 211 systems, community-based organizations, health care, government, and others from across the country about data sharing and care coordination to improve the lives of our mutual clients/patients. We are very grateful to our funder,  Kaiser Permanente, for making it possible for our staff to attend.
Upcoming Event - Ohana Health Fair
Saturday, June 8, 10 am - 1 pm
Washington High School , 38442 Fremont Blvd, Fremont

Stop by Eden I&R's table at the Tri-City Health Center’s Ohana Health Fair on June 8. Need help finding the right care for you? Want to see what’s available? With so many diverse options, come, learn and discover the health tools that are available in Fremont at this family-friendly fair.
211 By the Numbers - April 2019
211 Alameda County

5,634 conversations handled*

8,717 referrals provided


71% female

26% single mothers with minor children

56% Living with disabilities

*reflects both calls and two-way texts to 2-1-1
Services Database

185 agency record updates

4 new programs added

304 program record updates
Housing Database

309 units added

2,412 records updated
"The (Phone Resource Specialist) gave us wonderful service, wonderful program information, and is a wonderful person to be working for you.”
Caller Stories
A senior couple called from Newark in need of shelter. They had been homeless and on the streets for over three weeks. Both were living with physical disabilities and received SSI benefits. 211 screened the callers for the county’s Coordinated Entry System and connected them to the Tri-City Resource Center for an assessment. 211 also provided a referral to CRIL (Community Resources for Independent Living) for housing for persons living with disabilities and provided information on a couple of low-income properties with wait lists in the area.

For additional 211 call examples handled in April, go  here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS (PLWH) via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In April, AHIP handled 78 calls, provided 114 service referrals and 256 housing referrals.
April Outreach
755 people engaged at events and fairs

14 community meetings attended

32,137 website page views
16,079 outreach materials distributed

5 disaster preparedness trainings held

6,115 website sessions/visitors
Thank You to Our Partners
Donor Spotlight - Kaiser Permanente

Kaiser Permanente’s community involvement uniquely pairs grant funding with nearly 70 years of clinical expertise, medical research, and volunteerism to support prevention-focused, evidence-based programs that expand access to care,create healthy environments and advance health knowledge. Our Kaiser Permanente grants totaling $100,000 will help more people in this community get access to the resources they need to lead a healthy life through 211.
Referral Partner Spotlight - Community Resources for Independent Living (CRIL)

Community Resources for Independent Living (CRIL) is a peer-based disability resource organization that advocates and provides resources for people with disabilities to improve lives and make communities fully accessible. CRIL offers independent living services at no charge to persons with disabilities living in southern and eastern Alameda County. In order to become a CRIL consumer, an individual must have a disability or functional limitation and be able to benefit from independent living services. Everyone is welcome regardless of race, ethnicity, the nature of the disability or limitation, age, socioeconomic status, sexual orientation, gender identity and expression, immigration status, health condition or any other characteristics. CRIL is also a resource for disability awareness education and training, advocacy and technical advice. To learn more about CRIL's services visit: http://www.crilhayward.org/.
Volunteer Spotlight - Joshua Yates

Joshua is volunteering as part of his training at the Computer Technologies Program to acquire valuable work experience.
As a volunteer in the IT department, Joshua helps staff with any problems that arise throughout the day, such as forgotten passwords or hardware issues. He is also learning about the iCarol database we use to assist our callers.

"I find it very fulfilling to volunteer for a company that works to help people who are in need," says Joshua. "I also get to learn more about technology along the way!"

If you are interested in learning more about volunteer opportunities,  please contact Volunteer Coordinator Jeanette Mills at 510-727-9503 or   jmills@edenir.org .
Thank you to the following organizations for providing in-services for our staff in April.