Eden I&R
October 2019 E-Newsletter
Planned Safety Power Shutoffs
During the recent Planned Safety Power Shutoffs, Alameda County’s Emergency Operations Center activated and Eden I&R had staff in the public information officer room for 36 consecutive hours relaying information back to 211 for our callers on outage locations, community resource centers, transportation resources, and more. 

PG&E has notified Alameda County that we will experience another Public Safety Power Shutoff starting Saturday, October 26 at around 5 pm. Power is expected to be off for more than 48 hours and 57,000 customers could be affected. For the most up-to-date information on these outages, please follow us on twitter at https://twitter.com /EIR_211Alameda or call 211.
Left to Right: Eden I&R Executive Director Alison DeJung, Alameda County Public Information Officer Sergeant Ray Kelly, and Senior Emergency Services Coordinator for the Alameda County Office of Emergency Services Domingo "DJ" Cabrera.
To see if you are affected by the public safety power safety shut off, visit: https://www.pge.com/en_US/safety/emergency-preparedness/natural-disaster/wildfires/psps-service-impact-map.

Eden I&R provides a full range of disaster preparedness trainings including Personal Preparedness, Agency Preparedness, SKIP (Safety Kept in Place) Kits, and Workplace Violence/Active Shooter. Contact Disaster Preparedness Coordinator Lars Eric Holm at 510-727-9516 or  leholm@edenir.org  to schedule a training for your community group.
We're Hiring!

211/Afterhours Supervisor
Eden I&R seeks a full-ti me 211/Afterhours Supervisor to join our compassionate team that is making a difference in the lives of low-income Alameda County residents. The 211/Afterhours Supervisor will manage the day to day operations of the 211 Call Center and ensure adequate coverage of the Afterhours phone lines, which operate weekdays 5PM – 8AM and 24 hours on the weekends. Click here to learn more and apply.

211 Phone Line Resource Specialist
The 211 Phone Line Resource Specialists are the front-line staff responsible for assessing callers' needs; conducting client intake; collecting accurate client information and referrals provided; and researching and making appropriate referrals. Click here to learn more and apply.
New Voicemail Option for 211

Callers to 211 Alameda County now have the option to leave a voicemail and receive a call-back if their wait time lasts more than a few minutes. This is just one of several recent improvements to 211's service. Callers also now have the option to text their zip code to 898-211 Monday-Friday from 9 am – 4 pm for fast referral information.
The Great California ShakeOut

On October 17 at 10:17 am our staff dropped, covered, and held on for the Great California ShakeOut. This year marked the 30th Anniversary of the Loma Prieta earthquake.

The ShakeOut is dedicated to preparing cities, schools, organizations, and families for major earthquakes. Since 2-1-1 plays a pivotal role in disaster response, our agency drills frequently throughout the year . For additional information, please visit:  ShakeOut.org/California/
211 By the Numbers - September 2019
211 Alameda County

5,760 conversations handled*

7,529 referrals provided


74% female

29% single mothers with minor children

57% Living with disabilities

*reflects both calls and two-way texts to 211
Services Database

103 agency record updates

377 program record updates
Housing Database

33 units added

1,937 records updated
"I just wanted to call and say that the referral program is very good. The staff member I spoke with is very good at what she does and is very professional."
Caller Stories
A man in Livermore called at the suggestion of his parole officer to inquire about reentry programs and housing. 211 provided the caller with referrals to Men of Valor Academy and Healthy Measures at Roots Community Health Center. In addition, he was provided with information on affordable housing he was qualified for based on his income. As a second option for housing, 211 gave him information on the BACS Workshop for Housing Education and Counseling.

For additional 211 call examples handled in September, go here.
AHIP (AIDS Housing Information Project)
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

In September, AHIP had 11 in-person meetings and 81 calls with clients, provided 82 service referrals and 331 housing referrals.
September Outreach
1,557 people engaged at events and fairs

18 community meetings attended

35,366 website page views
3,808 outreach materials distributed

7 disaster preparedness trainings held

5,740 website sessions/visitors
Thank You to Our Partners
Board Member Spotlight - Amy Wilson

Huge thanks to our board member, Amy Wilson, and her husband, Paul Schwartz, for hosting an event at their house last weekend to introduce Eden I&R and 211 Alameda County to more people and help raise critical unrestricted dollars in support of our work. It was a very successful and enjoyable evening!

If you would like to learn more about board service at Eden I&R, please contact Development Manager Catherine Stahl at  cstahl@edenir.org.
Donor Spotlight - Hitachi High Technologies America

Hitachi High Technologies America, Inc . ("HTA"​) is a privately-owned global affiliate company that operates within the Hitachi Group Companies. HTA sells and services semiconductor manufacturing equipment, analytical instrumentation, scientific instruments, and bio-related products as well as industrial equipment and materials, systems products, and IoT solutions.

HTA's Community Action Committee (CAC) leads the company's involvement in local communities starting from food and toy drives, community clean-up campaigns, support for shelters, to cancer research fundraising, and many more. Each major office location has a CAC team who plan, promote, and lead various activities. Eden I&R thanks the HTA Pleasanton CAC for its ongoing support of 211 Alameda County!
Referral Partner Spotlight - Sister to Sister 2, Inc.

Founded in 2009, the mission of Sister to Sister 2 is to help women survivors of addiction, violence, homelessness, and incarceration heal, empower, and achieve their dreams!  They are located at 2363A San Pablo Avenue in West Oakland, easily accessible by bus and Bart, and offer 3 Programs for Women:

Serenity Sisters Day Program:  This program offers women a variety of individualized services, including healing groups, parenting classes, addiction recovery treatment & support, counseling, case-management services, housing assistance, and more.

Serenity House Residential Recovery Program:  This 6-9 month program provides housing and support services for women seeking recovery in a sober living environment.

Serenity Wellness & Business Program:   This 18-week program for formerly incarcerated women, offers entrepreneurial & job-skills through developing individual creativity & talent! Participants may earn up to $1,000!

B us passes are available for women participating in their programs. To learn more call 510-891-0464, email melissa@serenityhouseoakland.org or visit  www.serenityhouseoakland.org.
Volunteer Program Spotlight -
Computer Technologies Program

Computer Technologies Program (CTP) prepares people with disabilities for professional employment by providing technical training, coaching and associated services. Since 1974, CTP has helped hundreds of people with disabilities gain employment and develop their careers.Eden I&R is lucky to benefit from CTP's skilled volunteers, including Joshua Yates who recently wrote about his experience volunteering with us here.