Did you know turnover among veterinary receptionists is 26% compared to the national average of 16%? Veterinary receptionists stay with your hospital an average of 1 to 3 years.What is your training protocol for new receptionists? You want to "train to trust" and help new hires become skilled, long-term employees.
Join Wendy S. Myers, CVJ, on Thursday, April 19 at 12 to 1 and 3 to 4 p.m.ETfor two live webinars on "How to Train a New Receptionist." What you'll learn:
Start strong on the first day of employment
Which essential skills receptionists should learn
Provide orientation checklists for a path to success
Set learning goals and provide training from telephone to computer skills
Share a how-to manual to explain processes and provide answers
Assign a mentor to instill confidence and create checkpoints
Give new hires coaching and constant feedback about good performance and areas to improve
This CE course for your entire team includes:
2 live webinars on April 19
1 hour of CE credit
Unlimited playback of recorded webinar
Not available on April 19? Your enrollment includes unlimited playback of the recorded webinar, so your team may learn at its convenience.
When a client calls near closing time with a pet emergency
A panicked client calls your veterinary hospital minutes before closing time. Check with your veterinarian to see if the client should bring his pet to your hospital, or if the patient should be referred to the emergency clinic. Clients with sick or injured pets will be anxious, so ease emotions by sharing your confidence in the emergency clinic, and then offer directions and to call to alert emergency clinic staff. Have your veterinarian review the referral report the next morning and call the client about any follow-up care and to communicate you care.
Tell the client, "I spoke with Dr. <Name>, who wants you to go to the emergency clinic because your pet will need overnight care. We trust the doctors at <Emergency Clinic Name>, and they will update us on the care they provide for your pet. I will call the emergency clinic now and let them know you're on your way. Do you need driving directions to the emergency clinic?"