44North Remote Service Operations Update
Since the Michigan Stay Home Stay Safe order was enacted on March 23rd, 44North made adjustments to ensure the safety of our team and continued excellence in service to our clients and members.

TPA Reimbursement Payments

While TPA Reimbursements have been processing continually during the stay home order, our print and mailing was temporarily delayed while we adjusted to new safety processes.

We will return to our regular print schedule on Monday, April 13th. We are catching up on printing/mailing from prior weeks, which could mean you'll receive your check registers later in the day of your scheduled printing this week. We appreciate your understanding and patience while we ensured the safety of our team.

Phone Calls

Phone calls to our main number, 855-306-1099, were diverted to a message center for triaging while our team was transitioning to working remotely. On Monday, April 13th our operators will again be available live to direct calls during normal office hours of Monday - Friday, 8am-5pm. As always, our 24/7 emergency line is available to assist after hours.

The majority of our team continues to work remotely. Having families at home, please note you may hear some background noise during calls you wouldn't under normal circumstances.

Thank you for your continued partnership and patience with these changes.