In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data.
John Greenwood, Executive Director of Compliance3 and a contributor to Syntec's recent
white paper on PCI DSS in contact centres believes these guidelines to be "a real game changer". Over on the Syntec blog he explains why.
This newly updated 2nd edition of our eBook is a collection of blogs from Syntec's website since 2014.
It provides a comprehensive guide to all aspects of PCI DSS management in contact centres, from implementing a PCI project and first thinking about PCI compliance, all the way through to the specifics of what compliance involves for different aspects of your contact centre operation.
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