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ENHANCE SALES AND LONG TERM CUSTOMER RELATIONSHIPS

CANVAS Hospitality Excellence Training
1-Day Workshop ~ November 7th
You won't want to miss this opportunity! 
But don't just take our word for it...

Thank you for a fabulous day yesterday!  I thoroughly enjoyed the (Hospitality Excellence) Training and found the teachings extremely relevant to my daily job.  I appreciate your enthusiasm for the industry and your work to build a strong community of professionals in the area. 

Julie Beckerman, Brand Ambassador and Corporate Concierge

LESCONCIERGES, INC
  

I just wanted to let you know what a FABULOUS training that was with Holly.  She is awesome.  So enthusiastic and informative. I've been to lots of training in my 30 years in the professional industry.  She is fresh and relevant.  I LOVED it.  Cheers!

Susan L. Whitcher, Concierge

Andaz Napa

 

I attended the CANVAS event yesterday. I have to say going into it, I wasn't looking forward to sitting in a room for 8 hrs on my day off. Holly was hands-down one of the best speakers I have heard. Her visuals, her stories, her way of teaching in a way that connects, all very amazing. Thank you, Thank you, Thank you very much!

Jackie Zink

Platypus Tours, Private Charter Coordinator
Sign-up and 
fine-tune your hospitality skills!

November 7
8:30am - 4:00pm
Open to All Hospitality Professionals

Only $100 for CANVAS Members

$120 for Non-Members

 1 - Day, Includes lunch! 
  TOPICS:
  • Techniques for asking relevant questions and listening between the lines
  • Understanding the guest type and what will make them happy
  • How our behavior shifts based on the guest's behavior
  • The finesse of handling the tough guests
  • "Being right" is the booby prize
  • How to say "no" and sound like "yes"
  • Innovative ways to respond to expectations
REWARDS:
  • Renewed enthusiasm & pride for customer service
  • Guest loyalty and return visits
  • Enthusiastic referrals by guests to their network of friends
  • Spill over into Corporate & other event involvement off-season & mid-week
  • Great reviews on Trip Advisor 
  • Reduced staff turnover