February, 2021
Our goal for 2021 is to focus much of our mission – our programming, our events, our services -- on helping you navigate through and rebound from this crisis.  

And oh. my. goodness. Do we have a spring lineup for you that will help you survive, revive and thrive! Did you know WCPE members receive 50% most workshops, and other events are free to members? Individual and organizational memberships are affordable and value-packed!
April 20 Online Workshop

Customer service expert, Dr. Bryan K. Williams, DM of B. Williams Enterprise LLC (and formerly of the Ritz-Carlton Hotel Company) will lead this workshop. Bryan is one of our most popular speakers. We expect this workshop to sell out!

For many organizations, the last 10 months have been about just holding things together — navigating challenges, managing cash flow, and keeping your enterprise afloat. But most of us see an emerging light at the end of this tunnel and are now eager to start growing again. That, of course, means (re)focusing on customers, (re)building relationships, and providing exceptional service.

Bryan's energizing workshop focuses on proven concepts and techniques to provide exceptional service to your workforce and your customers, both internal and external.  

Click here to learn more about the workshop, and how to register yourself and your team. Members receive a 50% discount.

We are joining our Minnesota neighbors at the Performance Excellence Network in hosting 1-hour morning “knowledge forum” Zoom webinars every other Thursday from 8 am – 9 am at no charge to our members ($20 per person for nonmembers). These webinars have been very popular and are recorded for additional viewing. Topics include succession planning, building resiliency, engagement, productivity, and more! The format includes panels, Ted-Talks, and case study presentations.

Sign up here to be notified of the spring line up starting March 4th!

Advancing Your Understanding to Further Identify & Mitigate UNCONSCIOUS BIAS
Feb 24th Online Workshop
Advancing Your Understanding to Further Identify & Mitigate UNCONSCIOUS BIAS will be facilitated by Dr. Sandra Ogunremi, Manager of Spiritual Care Services, Diversity, Equity, and Inclusion at Monument Health in Rapid City, SD

Over the last year, we’ve all be made aware (or powerfully reminded) of the importance of diversity, inclusion, and racial equity within our organizations and their communities. The imperative is clear: racial inequity sub-optimizes organizational performance and negatively impacts societal outcomes — not only for people of color, but for everyone. But we all have different backgrounds and different world views that shape how we think, what we believe, and how we behave and make decisions. Better understanding these unconscious biases helps us to make better decisions and be more inclusive.


The Wisconsin Center for Performance Excellence is partnering with the Alliance for Innovation to host the first ever “Govapalooza,” a SXSW-type online event focused on helping improve local government.

The Movement for Tomorrow's Local Government, Today
March 1- 5, 2021
$199 for five days of amazing content when you use the code "BALDRIGE

Govapalooza is slated to be a historic virtual festival and is attracting participants from across North America, and around the world! This CELEBRATION OF LOCAL GOVERNMENT is sure to leave you supercharged with new ideas, insights, and real-world examples of the very best in the field.

We're VERY excited to announce that the virtual event will feature world-class thought leaders (including Apple Co-Founder Steve Wozniak!), local government legends, and next-gen talent. Plus four session slots will feature different aspects of Baldrige-based performance excellence.

A truly historic event, Govapalooza will bring together thousands of elected officials, appointed leaders, department heads, local gov employees, academics, students, business executives, nonprofit partners, and committed individuals to engage in an incredible celebration of the very best in local government. You don’t want to miss this event!

Download a flyer to share with your colleagues -- with the discount code you can afford to bring a team!

Advancing Excellence: Baldrige 201
April 21, 28 Online Workshop Series
Want to dive a little deeper into the Criteria for Performance Excellence?

This completely redesigned online workshop: Advancing Performance Excellence: Baldrige 201, April 21 and April 28 (both 8:00 AM to 12:00 PM CT), may be just the ticket.
Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence, which next offered in June, by exploring deeper the Baldrige Framework and the Baldrige Criteria for Performance Excellence.

For more information and to register, visit here

Move Forward, Faster, Together

Now is the time to get rolling on your first Wisconsin Forward Award application, and we are making even easier for you to move forward!
We have introduced a learning cohort for organizations writing their first Fast Forward application using the Baldrige Excellence Builder.
New Lean Six Sigma Courses Start 2/22/21
10% discounts for members
We are happy to announce several new course dates for Lean Six Sigma Green Belt, Black Belt Services and Black Belt Manufacturing courses, offered in collaboration with our partner The Lean Six Sigma Company!  
Enroll now to join our Virtual Classroom Green Belt or Black Belt courses! Virtual classroom learning not only complies with new safety standards, but also allows for more individual guidance, in-depth tutoring while saving the travel time and expense.  Learn more about options:

Green Belt: 6 Days $3,495