I wanted to reach out to you to relay some important information about our current business operations. 

We are committed to supplying instruments to all laboratories addressing various aspects of the fight against COVID-19. While we have had to limit production in our SF Bay Area factory, we want to let you know that we do expect to continue to be able to ship most instruments. We have existing inventory that can be shipped right away, and are developing protocols to safely manufacture and assemble future instruments with a limited staff. We will do everything we can to ensure we do not limit the supply of critical equipment you need. For the duration of this emergency, we are waiving NRE for any customer required modifications.

The majority of our employees are working from home, but for all intents and purposes, we are fully operational. Please contact us via these methods:

Tech Support
Our Application Specialists are working remotely! To get in touch:

Sales, Ordering & General Questions
  • Email
  • Call +1-925-689-1200 Extension 2
  • Need a quote? Enter a request at
  • Ready to Order? Submit PO to

We very much appreciate all our customers, and wish you all good health and wellness during these exceptional times.

All the best,
Bill Hess