A Love Letter of Sorts...
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Greetings!
These last three months, like they have for everyone, have been particularly challenging. I have to say a special thank you to Robin for all her good care during the last several months.
She has been my right hand person for nearly seven years and I do not know what we would do without her. Clients love her, I love her, and mostly, vendors love her!
One of our employees, Brittany, has been off on Maternity leave for the last three months so Robin and Jennifer have been covering her client list. (PS, Brittany came back yesterday! YAY! And Thank goodness!)
For those of you who don’t know, Robin was an administrative assistant in OK before she moved here to take care of her elderly mom. And way before that she lived in Moorpark when I lived in Simi Valley back in 90’s. We were so close to each other then and had no idea! Apparently we are meant to be working together!
Robin has amazing organizational skills and we can always depend on her – if you ask her to do a task, it is almost done before you get the whole request out of your mouth.
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She is a rules-based person so Robin adheres to policies and procedures like they are engraved on stone tablets! She is our senior concierge and does all our training for new hires, helps answer questions from other employees and acts as my own personal assistant in addition to making every client assigned to her feel like they are the only client assigned to her.
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Jennifer too has been a great help, picking up extra projects we needed done but couldn’t get to until recently (updating our vendor information and modifying rental home manuals to mention two) and helping to cover Brittany’s work in addition to her own.
Lynda, our bookkeeper who has been working with us for almost 10 years now, is a godsend too. She ‘gets’ me and makes sure everything is tracked exactly right. That’s true whether it is invoices or vendor bills, filing, our calendar, post office runs and even an occasional errand.
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Even though everything slowed way down during the COVID-19 shutdown, we were still able to run errands, make food deliveries. go shopping and continue home checks. We were also able to assist clients stranded in other locations (particularly our Canadian clients) and those who decided to move completely out of California but needed help with moving, packing and discarding of no longer needed items.
It’s been an amazing and challenging three months, like it has for everyone, and I just want to share with you how incredibly proud I am of our staff and their dedication to helping make our clients’ lives easier.
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Don’t forget we do rental support services too, which is now required in nearly every City here in the desert.
Thank you again to everyone -- clients, vendors, and most of all Robin, Jennifer and Lynda who helped carry us through one of the most challenging periods any business can endure. You are much appreciated.
••••
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In case you don’t know, here are Executive Errands® Vision, Mission, and Values statements:
Our Corporate Vision: To improve the quality of life for others by giving back time that may be used for more important activities – family, faith, community.
Our Corporate Mission: To be the leader and premier provider of individual and corporate services and organizational duties and to deliver them in a professional, caring and prompt manner.
Our Corporate Values: We are dedicated to putting the needs of our Customers first, adhering to the strictest ethical standards and shall strive to build long lasting relationships based on quality and integrity.
For more information about rental support services or absentee home care, to set up an account, for preventative maintenance or to purchase a gift certificate, please call us at
760.898.9604 or by
email.
*Unless otherwise stated, Executive Errands® does not share affiliate links or have any affiliation with companies/websites/applications referenced in our newsletters. Please do your own due diligence before downloading anything or engaging someone to work with you based on information provided herein.
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Thank you for your loyalty and for your valuable time.
Leslie Spoor
Leslie Spoor
Executive Errands®
CL#944447
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Leslie is a consultant, mentor and author helping small business owners around the globe. She is founder and CEO of two successful companies, Concierge Business Solutions® and Executive Errands®. In addition to her wide selection of training videos and webinars, documentation and forms, Leslie also is the creator of a data collections software system, Essential Elements™ and a six lesson program, How to Start Your Own Business with Leslie Spoor©, available on her website. To work with Leslie or for more information, please visit her website or contact her at Lspoor@executive-errands.com
After traveling to Cuba (a beautiful country!), I wrote a travel guide! To download my American in Cuba e-book travel guide, please
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