Along with the rest of the world, we’ve been closely monitoring the evolving situation with COVID-19. We understand the disruption, angst, and uncertainty that this pandemic may be causing within the supply chain, in your business, and to you personally.
At Elite EXTRA, we are focused on the well-being of our team members, and are taking distinct, additional precautions to keep them and their families healthy. We feel that this approach will, in turn, allow us to continue to support our users with the high level of service that you experience in normal times, without interruption.
While we have taken steps to limit exposure for our team in line with WHO, CDC and state guidelines, including limiting travel at this time, all of our teams will continue to be highly accessible via phone, email, and video conferencing as you have come to expect. We have very mature processes and an extensive infrastructure in place to support your needs through normal times, but also in abnormal times such as these, including tele-work and mobile technologies, to ensure our availability.
The continuity of our service to you around Elite EXTRA will allow you to utilize our software as in normal operations, to the extent that you can with your personnel. We fully understand that your operations internally may experience some disruption, and you may have some unprecedented requests to us. We will be here to accommodate those when at all possible. Whether you need us for technical support within the application, for ongoing expansion needs, or for brainstorming on future needs, you can have confidence that all of our team members will be available when you need them as COVID-19 unfolds here in the United States.
We look forward to our continued partnership with you. As with any solid partnership, there is a commitment to sustain that relationship in both straightforward times as well as in unprecedented, abnormal times. We are well-prepared to endure and even excel with you in these coming weeks and months through any and all impacts of COVID-19.
The Elite EXTRA Team