Thank you for your understanding as we process refund requests. Since the PCA is not like a retail business, our website is not set up to easily handle over 2000 refunds. It has taken two weeks to create a procedure to process these refunds and enable our system to link up with our credit card processor. Since refunds must be processed manually, we are proceeding as quickly as we can. We have just two, very overwhelmed staff members working on this task. We are striving to get these funds to you as expeditiously as possible; when we stop to respond to individual refund inquiries, it slows the process down tremendously. Thank you to all of our members who have been extremely patient during this stressful time.
We appreciate you.
Please stay safe and healthy.